Trent Vale Medical Practice 876 London Road, Stoke-on-trent ST4 5NX

"I have to say not at all impressed with this medical practice at all. Have to wait outside at 8am to get an appointment as they don't answer the phones so you go to the centre along with alot of others to get an appointment as they don't pre-book Went to see my doctor as in pain with my spondylosis and osteoarthritis told her that I was on tramadol but it wasn't working only to be told there wasn't anything else so may aswell not take anything.......... fantastic thanks Will be changing surgery"

"I unfortunately had to use the surgery a few times recently and I have to say I have been overwhelmed by their efficiency..Monday I had to wait in a long line to get to the receptionist who told me there were no appointments left but when i"

"Used to be so good. Now awful. Can not get through at all. Phone constantly engaged. Tried fir over an hr then gave up and drove in . When in the surgery no staff so no wonder no one picks up the phone! Awful"

"I used the online booking service after not being able to get through on the phone. Appointment same day and Dr Bradbury was very thorough and I didn't feel rushed"

"States the surgery open at 8am however I don't think the phones are on until 8.44am, 74 calls later I got through to the reception staff who point blank refused me an appointment ( even phone appointment) and advised me to go the walk in centre. Came away from the walk in centre ( who were extremely helpful and understanding) with advice my Dr could of told me even on the phone! Or advice I could of googled myself. The Dr's are good however it's impossible to get an appointment. No wonder the hospitals and A&E are under so much strain"