Asda Eastleigh Supercentre Bournemouth Road, Chandler's Ford, Eastleigh SO53 3YJ

"Yesterdays order was cancelled due to a vehicle broken down. I rebooked for this evening between 7:30 - 8:30pm. I tracked the order and watched the times be delayed. Then at 10:20pm it showed as cancelled. No one had called me. I called head office who said it was cancelled at 9:30pm but my app said driver arrived. We have ran out of milk and toilet roll. I have to be up early for work tomorrow and now won’t be able to have breakfast. The shops are closed now and will be early tomorrow too. If someone had called I could have gone out to a shop and got supplies."

"I don’t know what’s happened over the past 2 years because this supermarket used to be brilliant with amazing staff and customer service! I’ve had to resort to doing my weekly shop at my local co-op due to having such a bad experience with the rude arrogant staff who work there and managers are quick to dismiss their behaviour. There was only one male manager who was helpful and dealt with my complaint. It’s disgusting and just keeps getting from bad to worse!!! something seriously needs to be done asap by HR or you’ll lose your loyal customers for good."

"I only ever use the click and collect option here as I don’t like the store itself as it doesn’t feel clean and the store just doesn’t seem orderly and functional. The staff at the click and collect are always friendly and helpful."

"The staff at the Eastleigh store are absolutely brilliant, especially the scanner section and customer care teams, I use the scanner because I'm a wheelchair user, so the scanners are perfect for me, no lifting stuff onto the checkouts and back in to bags, I'm already in agony and exhausted, so it helps using the scanner a lot. There are not enough staff on the shop floor, it can take a long time to find someone to reach stuff for me or tell me where things are, the produce is mostly fresh and looks good, the shelves are generally well stocked, but obviously when busy keeping them stocked is troublesome, as it is elsewhere. The disabled toilet it in desperate need of a refurb, or at least regular deep cleaning. The lift from the ground floor up to George can be a little temperamental, which is frustrating, if you have specifically gone for the George department. Overall Asda at Chandlers Ford is one of the better stores."

"Tuesday 21/06/2022. Major super store in the Eastleigh ares. At the time of our visit this morning. Gents toilet closed. Two out of three disabled toilets closed. All closed, note on doors " OUT OF ORDER" Third disabled/ baby change toilet, " water is turned off at 1000hrs until 1300hrs." Ladies toilet still open, to the best of my knowledge. This situation does not help McDonalds customer's either. I appreciate not all customers need the use of a toilet. No indication when Asda's toilet facilities will return to normal. , Former ASDA cafe now a McDonalds restaurant after a complete refurbishment .Opened 04/09/2019. Many more customers than the former cafe. Very busy at the time of visit. Open 24 hours, mimics ASDA opening hours at the weekend."