Lucky House

"Well what can I say me and the mrs had a long couple of nights having our baby boy at the hospital, got home and ordered our usual meal and the lady on the phone said the usual 45 min wait which was fine, we was very tired , 90 mins later still no food so we decided to call it a night and go to bed so we called and said don’t worry about our order it’s been too long , I didn’t think they would mind as we’ve been loyal customers for over 7 years ordering at least once a week and she said if you do not accept this order then we will never deal with you again! We said that’s fine then! I’ve never been barred from a Chinese take away before lol , there was another occasion when they forgot a can of drink but we thought it doesn’t matter next time we order we wil tell them about the drink which we did and the owner said Because you didn’t tell Us on the day (we didn’t want to bother them) you’ll not be getting your can of drink which I thought was not very good at all,.. anyway we found another Chinese and the quality is a lot better and £2 cheaper for our usual order so we wil never be going back obviously because we are on a lifetime ban"

"Ordered for a birthday gathering of 6, said 45 minute wait but Waited 1.5 hours for food to be delivered, items missing was told the driver had them, waited a further 30 minutes to ring again and be told “it’s been delivered, are you sure it’s not there, why don’t you look again” left us feeling insulted and frustrated to say the least… waited a further 20 minutes to have the missing food delivered. Shame as when we eventually got the food it was and has always been nice but customer service and waiting times ruined it for us, won’t be coming back again…"

"Best Chinese takeaway in Derby. Food is always amazing and fresh. I highly recommend it."

"I went on a friends recommendation as I ordered from these years ago and wasn't impressed one bit. The food was ok this time but it wasn't the food that I ordered. I ordered for delivery, Chips, prawn crackers, salt and pepper chicken, young chow fried rice, curry sauce and sweet and sour sauce. What I was given.. Chips, curry sauce, egg fried rice with prawns, prawn crackers and some chewy beef dish with heaps of nasty green peppers. I ordered by phone, I accepted the delivery and my partner dished the food out, she had no idea what I had pre-ordered so the mistake didn't become evident until it was plated up and presented. I'm beginning to lose hope with all of the take aways in Derby now, they're all as bad as each other. No consistency and no pride taken in the tasks they're given."