Subway 3-5 Water Lane, Totton, Lyndhurst SO40 3DF

"Weird smell in here and when I got my subway home, I could taste/smell the same smell on the actual bread. Threw it away, vile"

"Would give 0 stars if I could! Me and my partner came here for some lunch, the veggie options weren't clear on the menu, so we asked what was veggie. We were then told that they couldn't tell us what was veggie and to check the allergen guide. So to our dismay we did, and asked for the T.L.C which was out of stock, so we asked for another option which was also out of stock. So we asked what they have that's veggie, they again said they couldn't tell us. So we ended up ordering the veggie teriyaki steak. The service was terrible and the server ZEID was rude and clearly just trying to usher us along even though there was only 2 people in the queue behind us, he even missed my order out and moved onto the person behind me. After we finally got out food, we left to eat in the car. My partner opened her sub to find a couple of hairs in it which was clearly the servers. So I took the sub back and asked for a refund. The server was again very rude and unprofessional, told me that he knew I would be back for a refund when he served me, I told him there's no need for that. We just wanted some lunch. He opened the til, put a £10 note on the counter (even know we paid by card and it cost over £15) told me to take it and to leave the store. I am absolutely appalled by this service and will not be returning here again. Me and my partner have 2 decades of hospitality experience between us including subway, and this is not the way to treat a customer, regardless of how busy you are. All we wanted was some lunch and now our day has been ruined by an incredibly unprofessional man, who should clearly not be working in the service industry. I would urge anyone to stay away from here."

"I’d never heard of ‘subway’ but I went because I really like subway surfers app on my phone. Really nice sandwich but the highlight for me were the cookies!!"

"Visited this Subway on way down to the New Forest. Plenty of seating and a large subway but was let down on speed of service. We visited at 11:45am, there was one customer ahead of me, however I was in the subway for 15 minutes waiting to receive my two 6” subs! The lady that served me was pleasant but randomly served someone else who jumped the queue at the till point for a coffee. The subs were fine and tasty. The toilets were clean and the restaurant seemed clean also which was nice."