Smart Image
About the Business
Welcome to Smart Image, the premier laundry service located in the heart of Norwich, UK. At our establishment, we pride ourselves on providing the highest quality cleaning services for your most cherished garments.
With years of experience in the industry, we understand that every piece of clothing is unique and requires a specialized care approach. That's why we have a team of experienced professionals who are committed to ensuring your clothes receive the utmost care and attention they deserve.
Our laundry services are tailored to meet the needs of each customer, from delicate hand-washing to dry cleaning. We use only the best quality detergents and equipment to ensure your clothes are perfectly cleaned, soft, and fresh-smelling.
Our point of interest lies in treating every customer with utmost respect, ensuring you feel relaxed and comfortable to reach out to us with your laundry needs. Whether you require the cleaning of blouses, suits, trousers, dresses or any type of garment, we've got you covered.
We pay attention to detail in our laundry service, as every garment is inspected, pre-treated for stain removal, washed, dried, and pressed before it is carefully inspected again before being delivered back to you in perfect condition. Our laundry facility operates with eco-friendly practices and utilizes renewable energy to ensure we are part of the movement of saving the planet.
Convenience is important to us, and that's why we offer pick-up and delivery services to make laundry day hassle-free.
Visit us today at 69 Grove Rd in Norwich, and experience our professional and reliable laundry services that you can trust.
Photos
Location & Phone number
69 Grove Rd, Norwich NR1 3RL, United Kingdom
Hours open
Monday:
8:00 AM - 5:30 PM
Tuesday:
8:00 AM - 5:30 PM
Wednesday:
8:00 AM - 5:30 PM
Thursday:
8:00 AM - 5:30 PM
Friday:
8:00 AM - 5:30 PM
Saturday:
8:00 AM - 3:00 PM
Sunday:
Closed
Reviews
"Promised delivery of bedding in 1 week as visitors staying. Failed to do so and said it would be 4 days late. My complaint was met with aggression and absolutely no apology. They obviously could not care less ( see other one star reviews here ).No excuse, pathetic service."
"I took my door curtain for dry cleaning. I have the curtain leaned every five years when the room is decorated. This is the third time the curtain has been dry cleaned but the first time with Smart Image. I was appalled at the service. Every time the curtain had been cleaned previously it had come back clean. This time however, curtain came back looking as though it had not been cleaned at all. Also it had shrunk by four inches and was no longer fit for purpose as a door curtain! When I took it in to complain about the shrinkage and that no stains had been tackled I was met with rudeness and not even an apology. I was so shocked at the poor customer service I asked to complain to the manager. I was directed to make a complaint through the website where there is no function to lodge any communication with the manager at all. I was just fobbed off and am even more keen to put an official complaint in. My door curtain is no longer fit for purpose. I wish to make an official complaint and am seeking a full refund. Dreadful service."
"Took a coat here couple months back to be dry cleaned, when I went to collect I realised it was damaged and the coat was no longer wearable, I understand this wouldn’t of been done purposely and wanted to come to an agreement with the business, instead they were quite rude and abrupt not wanting to take any blame or responsibility for this damage, this is nearly a £400 coat I’m no longer able to use. I have used this business prior to this and will admit they done a good job, but the fact is they won’t accept or take any responsibility for the damage when it was left in there hands made me realise this is not a business I will use again."
"My wedding dress had been living in a wardrobe for 9 years. My parents brought it here to be cleaned and box and just WOW. My dress looks brand new. Gone are the grass stains and it’s so immaculately presented. I can’t thank you all enough for the fantastic service. Thank you so much"
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