Burton Latimer Medical Centre

"Always been helpful to us as new family to the area. You find all the go surgery are the same really no appointments but the staff are so much nicer to deal with."

"Horrible service at the GP practice. Since I registered with the Surgery, I cannot get an appointment to see a GP. There is no appointment for patients. You have to call on that day and even that you cannot get an appointment. We have decided to leave this GP to another practice. They are just interested in having names of registered patients to claim money for each patient from the NHS without serving the patients with appointments when required. Absolute terrible service. This surgery should close. Not fit for purpose."

"The doctors and nurses I’ve seen have always had a high standard of care and concern for my health and well-being. Equally there are a few members of staff on reception who do a diamond job, in particular the male member of the team is superb. What I struggle with is no one answers the phone in the day for general enquiries despite being first in the queue. Ringing in at 8am everyday is not workable for a lot of people and the system needs a massive change - my mum who worked as a carer could never get an appointment because she’s looking after our most vulnerable. The surgery prioritise those who wait outside the door compared to those who are on the phone and may not even be able to come to the surgery (for health, physical, work reasons etc). I just think you need to actually read these reviews and implement some changes because clearly the system isn’t working for a lot of people and a lot of people are not happy with the system (including myself whom doesn’t actually rely on the surgery as heavily as other people who may need it more)."

"Absolutely appalled by the service at this surgery. 45 mins on hold to be told that there are no appointments available for a medication review for my daughter despite them telling us to book an appointment before they will reissue her medication. Receptionist was unhelpful using a broken record approach. Practice manager was unavailable, Deputy practice manager unavailable. Unable/unwilling to provide their email addresses. Ring back at 8am on Monday (whilst you are taking your 3 children to school) such an awful system & service"

"Just had a very supportive conversation with a gentleman on the phone who is passing on my medication concerns to the doctor on duty. The gentleman couldn’t of been any more helpful. I understand it is difficult to get an appointment but the practice are doing their best for an increasing population in the town"