Bargain Booze Plus 447 West Street, Crewe CW1 3HZ

"Very good customer service. Staff are always willing to help. And always been made to feel well come. By all Staff."

"Honestly can't thank one of the girls enough. Had trouble for 2 days with an eletric key and gas card and one of the girls here went above and beyond for me even to the point of using her own money trying to get a card working. Thankyou so much!"

"Extremely disappointed with the collect+ service from here: received a text and email saying my parcel had arrived. When I got there, I could see it behind the counter with others, but was told that I couldn’t have it, because The System wasn’t working. I said they must have some sort of manual backup to record who’s taken what, like, say, a pen and paper. But they said No. I said I’ve got all the ID necessary, can’t you just copy it all down and manually update The System when The System is working again? No. I said, but I need this - is why I ordered it as next-day. They said no. I said please. They said no. Could they not take a photo of the barcodes of the item and my customer barcode, and when The System is up scan those? No. The staff were not in the slightest bit interested in helping, and I find it difficult to believe that there was no backup plan for The System, if The System went down. I suspect they just didn’t want to be bothered with the faff of manually writing down all the necessary details ie. long barcode numbers, names, addresses, id’s etc. for every customer, and then have to stay behind or suchlike to input all the long barcode numbers etc. manually when The System was working again. Very disappointing, and dreadful customer service. The staff were suitably apologetic, and certainly pleasant the whole time, at no point were they not, but they worked hard to be unhelpful in this situation! Won’t be going there again in a hurry!"

"Fantastic staff. Couldn't ask more from a local shop. Keep up the great work and thank you."

"Shopkeeper (looked like a teenager) asked me to prove my exemption from wearing a mask... I always carry a xray machine around with me... And he's a doctor obviously... Refused service because I refuse to talk to him about my private medical conditions. The argument far outlasted what would have been a simple transaction, therefore increasing the risk of covid transmission. He himself wasn't wearing a mask. What a massive joke! Bet he serves his chav friends without masks"