Gateway House Wymondham NR18 0WF

"Update (September)- had my first assessment beginning of may. And still no other appointments or any support. Have telephoned numerous times. Does nothing. If you have funds go private. This does more damage then good and you feel totally left alone. I don’t usually leave feedback for anything, but for this I will. I’ve suffered with mental health for over 10 years, my official experience with mental health services was awful, I had to step away,I found the help I received made everything so much worse. I would see someone new every single appointment (over 10 appointments) and have to repeat my trauma. Over covid I reached out, the same happened again,. After reaching out again as I’m at my breaking point, I was referred here from my surgery counsellor, for a diagnosis. So far I’ve had my assessment and looks like I’m being referred for counselling (not what I want) as I was referred here for a diagnosis and necessary treatment. Call backs from this team are not good, if I didn’t have my family at the time I’m not sure where I’d be. RUDE RECEPTIONIST, twice I’ve encountered a rude woman, people that phone up are clearly vulnerable and probably close to the edge!! Have some companionship and patience!!! Retrain your team! Your receptionist has knocked me back alone!!! And I’ve had to now seek help from family members again to take me down from the edge! Can’t believe these people actually get these jobs! Whoever you are working 30th May,a/m slot, do yourself a favour and change jobs as clearly you hate it so much! And thanks for making me feel even more helpless! Update December. Still no further appointments , that’s 8 months wait so far to see someone for a diagnosis. They are understaffed and cannot cope with the amount of patients on books. No phone calls (unless you call) even dr wrote in for urgent push. Doesn’t do anything unfortunately."

"Absolute joke of service been under mental health over 8years constantly chasing up no support when needed was on list for med review and see professional again only to be forgotten, once finally got threw complained senior career come out saw me 5mins said didn't need mental health I look happier! took me of my review waiting list ! I'm now back on at the bottom ,gp had to write to them again! as they obviously didn't Read any notes and I'm still waiting med review on tablets iv been on for years that I shouldn't , and support as my support retired about 4-5 years ago been let down by numerous gateway staff since don't turn up or cancel appointments with out informing you. Avoid all costs just makes your mental health worse by there lack of commitment and services"

"If I could give 0 stars I would. Absolute shambles! Been with the service approx two years now and only ever saw one Care Co face to face about 3 times and she cried during her last visit and told me inside information about the service. Every other Care Co before and after this person I've spoken on the phone to about 3 times before receiving the usual letter "I'm leaving the service you'll be assigned someone new". I'm tired of repeating myself to these different people. They need proper training on how to work and communicate with people with mental health problems. They don't have a clue. Suicide rates increasing and people wonder why."

"Edit: 25th May 2022. After not ever wanting to return due to the below experiences, I was forced to in an attempt to get some prescribed a medication that might not cause me adverse reaction. I was told prior to the appointment, during a phone call, that I was now going to be out on the psychotherapy waiting list. At my appointment today I was told that this was not the case and was again gasltit regarding the previous conversation. I was also made to repeat my entire history and the person I saw had not read my notes, as they were asking questions which are already answered in my notes . They were condescending regarding the loss of my cat, who has been my reason for living and which is stated as such in my notes. I was already triggered by having to go to Gateway House and being seen in the same room as previously. I had reiterate various facts and inaccuracies. They weren't even aware that I am awaiting an autism assessment, even though one of their staff met with me to discuss it. More lies, gaslighting and incompetence. How anyone recovers under this device is beyond me. They are negligent and cause more distress than they help. 2 CPNs that didn't turn up for appointments. Both lied about me being on a waiting list for an official diagnosis and therapy. Then I get an incompetent care coordinator who twists things, gives bad advice, is incompetent, gives links to Facebook groups instead of signposting to proper help, kept trying to send me to group therapy when she knows that it triggers cult trauma, doesn't follow up on things she has promised to, meaning I have to prompt her. Basically, she has been useless and I am no further ahead than I was 6 years ago. I am in the process of writing an official complaint to Hellesdon but, as someone who is daily suicidal and anxious, that's quite a feat with no support. Update: My latest care coordinator started gaslighting me. He even did it in front of my partner, who called him out on it. This person should not be allowed to work within the NHS. He has lied. He turned up at my house uninvited and triggered me. When I saw him at my gate I told him to go away, and I did this calmly. He then back chatted me as he walked away, and gaslighted me, causing me to become triggered and shaken, which then kicked in my fight mode. He then denied gaslighting me! Even though I had a witness, and a voice mail to prove otherwise. He pushed and pushed until I snapped and then no doubt went back to report that I was the problem. The NHS are absolutely negligent and the Norfolk and Suffolk Mental Health Trust should be completely overhauled. I would rather take my chances looking after myself than to ever have their involvement in my mental health care again."

"My experience with this service is an unhappy one, I've had little contact from them in order too help me with a long term health issue's, its been well over a year since I first contacted this service. And iam still waiting for a health care professional, too help me, every time I call it feels that iam just wasting time,,iam very unhappy with the lack of proper service, and duty of care is a joke. I feel that I will just be another sad story of middle aged man who committed suicide. My name is mark Clarke, and iam 54 years old.where is my help???"