Mansel House

"The directions are rubbish, the door codes are indecipherable, no one is answering the phone. Finally in my room and it smells like a toilet. Avoid at all costs."

"Awful experience, have to leave early because I’m appalled. It was a nightmare to enter, we had to wait outside for almost an hour in the cold. No answer to phone calls and the the messaging system kept ignoring and being unhelpful. The neighbour even told us of her issues to enter the building so it is very common. Heating system is of bad quality and stairs are very steep. There is no wardrobe or chair in your room and the shower is ridiculously small. We have decided to even stay elsewhere because the smoking inside and in and out of people leaving the door open feels unsafe.- that is £100 washed down the drain plus extra money to stay elsewhere I would highly NOT RECOMMEND! Whatever you do, DO NOT STAY HERE…unless you want to waste your money and time!"

"Clean rooms, reasonably priced, large kitchen area, easy access no hassle - clear instructions and codes sent 24h prior arrival"

"the instructions for getting into the room were so unclear that myself, my friend, and several other guests across both houses were stood outside in the rain confused for 20 minutes at least. there is no way to contact the owners directly except for an online chat that they ignored us on for the entire time and actually never got back to us with relevant instructions. the room was absolutely boiling and the people in the kitchen had filled it with smoke. the parking was difficult to find and in the middle of other private parking spots so be careful you don't get yourself a fine. the steps outside had no proper lighting and were very dangerous especially when wet. the bed was broken and sagged in the middle. there were hangers but the wardrobe line had been broken or there simply wasn't one which made no sense. the front door is broken and needs to be slammed very hard to close. the cleaners hadn't replaced the toilet roll in the bathroom so me and my friend only had about 10 squares to last us all night and we couldn't find anymore nor could we contact someone to ask. the whole building needs to be brought to this century and the company needs to open more direct lines of communication. room checks by the owner once cleaners have been in there will avoid the toilet roll situation. update the instructions- the lockbox is NOT the thing on the outside, you have to type your code into the panel on the door. so unclear! absolutely atrocious and will not be staying again."

"I had paid, booked, and confirmed but was not given access to the property. I tried calling, texting, and emailing multiple times to no reply. If you want a place to stay in Swansea AVOID this so-called "establishment". They are essentially scammers."