Fairfield Surgery
About the Business
Fairfield Surgery is a well-established doctor's practice located in the heart of Port Talbot, United Kingdom. Set on the 1st floor of the Port Talbot Resource Centre on Moor Rd, our surgery is a vital point of interest for the community. We offer a range of high-quality health care services that cater to the needs of patients of all ages, from infants to the elderly.
Our team of experienced and compassionate medical professionals strives to offer the best possible care to our patients. Whether you are seeking general medical advice, specialized treatments or preventive care, we have the expertise and facilities to ensure that your needs are met. From routine checkups to emergency medical care, we take pride in offering efficient and effective services that promote overall health and wellness.
As a hospital and health establishment, we adhere to the highest standards of hygiene and safety. Our state-of-the-art facilities are equipped with the latest medical technology, ensuring that our patients receive accurate diagnoses and treatments. We also understand that the health care services we provide go beyond physical health. Therefore, we take a holistic approach to treatment, recognizing the importance of mental health and emotional wellbeing.
At Fairfield Surgery, we understand that each patient is unique and requires personalized care. Therefore, our team of medical professionals builds a personal relationship with patients, taking the time to understand their healthcare needs and concerns. Patient satisfaction is our top priority, and we strive to ensure that each patient leaves feeling satisfied with the care they received.
Overall, we are proud to be an integral part of the Port Talbot community, and we are committed to providing the highest quality healthcare services to our patients. If you are looking for reliable and compassionate healthcare services, Fairfield Surgery is the perfect choice for you.
Photos
Location & Phone number
1st Floor, Port Talbot Resource Centre, Moor Rd, Port Talbot SA12 7BJ, United Kingdom
Hours open
Monday:
1:30 PM - 6:00 PM
Tuesday:
1:30 PM - 6:00 PM
Wednesday:
1:30 PM - 6:00 PM
Thursday:
1:30 PM - 6:00 PM
Friday:
1:30 PM - 6:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"Everything is a nightmare there. Worst being trying to get through on phone and you are no26 in the queue.. 90 min later you’re still waiting yet every time I pick up prescription no matter what time I go waiting room is empty yet you can’t get to see a GP. Receptionists ( apart from the lovely new girl) need re training on how to deal with the public !!"
"Never any doctors there , it's not fit for purpose any more, no wonder people end up in A/E.and why do they need 12 receptionists, for so few doctors. they can't even answer phones."
"I have had bad experiences but they work really hard at this surgery and have a lot to deal with. There are some really nice receptionists here but there is one with a stinker of an attitude. That goes for one GP too. That’s why I just dropped it from 4 - 3 stars lol"
"Really bad just appalling attitude of the receptionists in this surgery customer care courses probably won't help, new people will. Average wait times in the morning to just talk to a receptionist 1 hour and its been like this since before the pandemic."
"Rude and unhelpful receptionists, ridiculous holding times and not able to book appointments for non emergencies. Can only see the dr on the day you phone which is a gamble whether you’ll even get an appointment even after phoning immediately as the surgery opens and waiting in a queue for up to an HOUR to get through. Leaves you no choice than to book a day off work to see the Dr and you may not even be seen or even talk to a Dr on the phone. You have to disclose your medical issues with the receptionist (not medically qualified) in order for them to decide whether your ailments are worthy of a call back- absolutely disgusting, potentially dangerous and a breach of the confidentiality I wish to maintain between medical professionals and myself. And to top of off, an experience with a nurse at the surgery left me feeling hurt and not worthy of care. Her rude, confrontational and unprofessional bedside manner during an appointment for oral contraceptives was appalling. Fed up, disgusted and disheartened by this surgery. Please change your policies and acquire more GPs to deal with the workload. Wouldn’t hurt sending that nurse to some sensitivity training too."
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