Rosedale Medical Centre

"This practice is a complete joke. Had a septic throat, phoned for an appointment to he told I have to go for a swab at a chemist. Which I did . They referred me back to the doctor as it wasn't strep A but bacterial and they could only treat that. Phoned doctors to he told go back to chemist as they will prescribe antibiotics I told them what the pharmacy said that they wouldn't prescribed unless it was strep a . To which they said sorry no appointments available today!!! I then told them it was their responsibility if I overdosed because I was in so much pain as the infection now spread to my ear and down my neck .I asked them to note that on my file I would blame them. To which they replied ok we will note and put the phone down! So basically a client tells them they can't take the pain and will take tablets and that's ok with them ! No phone back to check on my mental welfare..absolutely disgusting behaviour from a so called caring profession. Currently on the phone to try change surgeries. I wouldn't let them treat a wild mouse Wouldn't even give them 1 star but that is the minimum you have to tick to get a review up."

"Been with rosedale when it was morriston Rd. Never had any reason to be unhappy with the service. Considering the crisis the NHS is in right now they are doing a brilliant job. If I just want to see a gp I've always been able to get a same day callback or appointment. They have a dedicated mental heath nurse, msc specialist and male and female gp's. Can't recommend them enough"

"Today I had my blood test appointment but when I went to the surgery I was told there were no nurses. People are sick and they take pain to go to medical centres but if there are no nurses nor doctors then why to give appointments to patients."

"Sorry but this place is a joke. I hardly ever use the doctors for anything then when I do need them they are useless. I phone them they tell me there full 3 days I've been ringing every morning and all I am is on hold waiting. This morning ive been on hold yet again for half hour. Nobody answers there phone. Time to change my doctor's."

"I have nothing but good words for this surgery, they have been extremely helpful from the day I joined in June 2021. After reading through all of the low reviews for this surgery I was apprehensive to join after moving to the area but I can safely say that I’ve had nothing but positive experiences. The reception team are very helpful, understanding and have a lovely attitude; the practice nurses and pharmacists are very caring and knowledgeable; repeat prescriptions get processed quickly; and there’s always someone to answer the phone and book appointments. I’d like to add onto the 1-star review that says they don’t take mental health seriously, which I believe to be entirely false as I have never had any issues requesting an appointment to discuss mental health and adjust any medications I need - I’ve only ever been met with complete professionalism, care and understanding. I’m very happy with the care received at this surgery and praise their hard work and commitment, especially during these busy, unpredictable times."