BSH Home Appliances Ltd

"You only have to listen to this company’s first message when calling customer service to understand, i agree no one should be shouted at down the phone but been polite leads to nothing with this company. Avoid !! -Late delivery (5-10 days when ordered) -No answers after 12 days to when my item would be delivered, only answers i got ‘its coming from germany but don't know when’. -random ‘drop’ off, no one was in my house and it was ‘dropped’ off with a neighbour, due to no correspondence or knowledge of the delivery. -item was broke (ceramic hop/glass), the neighbour luckily had a ring doorbell and footage of the delivery driver dropping it. -when i called i was told a member of the team would be in touch to get details, not the case.. just a random email a couple of days later from tnt saying they would pick it back up the day after, i called to ask what the deal was and apparently this was procedure, they inspect the damage then order another to be sent out, i raised my concerns about it already taking 3 weeks i will be waiting another 3-4 more weeks through no fault of mine. (i was going on holiday the day after but managed to arrange someone to be at my house to deal with it). -3 weeks after collection i received a ‘how did we do email’ ( i hadn’t heard nothing since collection other than this ‘how did we do email’ ) i replied explaining and entered dialog with someone who seemed to be interested in resolving my issue, they agreed to refund after i sent all the evidence, the delivery driver broke the item when he dropped it and i accept accidents happen but customer service and performance of this company from start to finish has been shocking given the brand. i also started the process to claim my money back via pay pal at the same time, multiple lines of refund as id gone past dealing with them and just wanted a refund. - 2/1/23 ordered the hob -23/1/23 delivered -24/1/23 gave them a call to explain the issue -26/1/23 random email -27/1/23 collected -15/2/23 ‘how did we do email’ -17/2/23 they agreed to refund Its now 13/3/23 and i still have no refund, i think its on the way but paypals procedure is long when the company your claiming against is not playing fairly. All that said i would not recommend this company at all, like i said originally just listen to the first message you get when you call the help line, i can only imagine what sort of complaints they are dealing with, I’m not a karen and usually wouldn’t review (just never use zed company again) but this is what nearly 3 months of waiting and been messed about does to someone like me."

"Incorrect items supplied. No refund 2 weeks after return. They are quoting 28 days to process refund. A great Brand supported by a poor company in meltdown. Dont use them! When their Online team got involved they were prompt in apologising and I got a refund. They need the Online team training all other staff"

"Horrific ! Stressful! Unprofessional! Don’t deserve to be in business . DONT ORDER ANYTHING !!!!! I placed a order for a 50k kitchen last July to still be waiting the combi oven , no customer service , I have to chase neff , never any answers , the phone line is cut off , no commitment or help of any kind . You take the money and just fob me off . I’m tired and you’re making me ill with the stress of your rubbish service . You don’t deserve to be in business . I’m going to the papers and news channels Where my combi oven oh and the free microwave for Xmas to help which never arrived …. The most shoddy service ever"

"The most useless form of customer service. not only the products they sell are of poor quality, their incompetence dealing with simple requests is shocking. I've clearly asked to be contacted should we require to pay for any work to be done and this was ignored, both times... This leaves me in a hugely sticky situation due to this company's / their customer service representatives incompetency"

"Really useless. Failed to fix 5 year old fridge freezer after 4 weeks of waiting for a spare part. then i was offered a discounted replacement which I paid £460 for. Waited a further 4 weeks then called them as had heard nothing. Was told none were in stock and wouldn't be for another 3 months. Was offered money back. So ordered one from another shop. Now have received an email telling me that they're coming to install the fridge freezer next week - so I have 2 coming. All this was written while on hold for their customer services, that have now just cut me off- so I could go on and write an even longer review - but it's just not worth the effort - much like dealing with BSH customer services."