CarShop Norwich

"On 4 September my wife and I came to your Norwich store to purchase a car. From the sales person to the business manager (Nathan) we received the most amazing service. We picked the car up and noticed a slight error with the check engine light that was on. From that moment on the level of service we received went up a few gears and I am amazed to say that never in my life have I had such friendly and efficient service in sorting out the issue on the car. I was offered a courtesy car while they fixed our car and we were kept in the loop the entire time. The service team went above and beyond to show us what true customer service is all about. I am left speechless at how great everyone one in your branch is. Especially the service team in their professionalism. When we are due to buy another car I can assure you that we will support your store and we will advise everyone we know that is looking for a car to go to your store."

"We came to CarShop Norwich a couple of days ago to buy a car, and had a fantastic experience from start to end. We were greeted at the door by customer consultant Sophie, who was friendly and attentive, and very happy to help me find my first car. She quickly found a car on the system that was within our budget that suited my needs, and within a few minutes we were out on a test drive. The car was perfect, absolutely loved it, and when we got back to the centre, Sophie handed us over to business manager Jack, who handled the fine print and finances with ease and professionalism, and answered our questions fully without making us feel silly for asking. We then went away for a couple of hours while the car was being cleaned and valeted, and upon our return we were directed to Jack in collections to go through the final bits of paperwork that needed doing, and he was also very friendly and explained everything well. We had a wonderful experience at CarShop Norwich, and I would recommend it to anyone who is looking for a new car."

"Had owned my current car for 5 years, looking for a bigger vehicle to go camping with. Went in not really expecting to walk away with a car today, but Taylor walked me through everything assisting in every way he could, and he isn't bad at making a cup of tea either. UPDATE. While sales stick to their customer first ethos, they are dramatically let down by their service department. I bought an £8000 car two days ago, it has faults that need looking into, but I am yet to be able to speak with anyone even after promised call backs. I have been advised to drop my car off on a Thursday and leave it there all day, so one of their technicians can look it over to say If there is a fault. The fault was worrying as the engine malfunction and management lights had come on putting the car in lip mode, but Craig advised me to continue driving it until something went wrong as they could not fit me in until my pre booked appointment leaving the car with them all day. The fault was found to be piping that had come loose, taking 5 hours to fix and put right. I waited a total of two weeks to get the service book and spare keys to the vehicle, they would also not replace the low battery that had been caused by being left standing for so long under warranty. Due to the service book not being available, i had to pay Ford £28 to unlock my radio after the battery had been replaced. Having left my car with them for a second time to look into in car entertainment connection issues I had been expierencing. Their car electric technician declared there was no fault, Craig within their customer service team stated he had no answer to why I was still expierening these faults when Nick had said it was working fine. I was informed I was welcome to take my car to get a second opinion, I took it to a garage I've used for over 10 years who agreed there was a connection fault, and suggested taking it to Busseys Ford dealer to be looked at. £133 later for a full diagnostic and health check on the vehicle, a faulty entertainment/ bluetooth module was found to be the fault. Written report in hand, I took it to Carshop to present it to customer services, Craig was unable to say if it would be covered under warranty as I did not have a written estimate, but would discuss with his manager if it could be. I was then passed onto Julie, who was also unable to authorise the Bluetooth module being replaced without speaking to her manager as it was a cost of £544.40 to replace. I would have to wait until the store manager was out of a business meeting, before it could be authorised. I recieved a call on the 22/6/22 from Julie informing me the repairs had been authorised under warranty, and that she would be contacting Busseys to arrange a a booking. I visited Busseys to see if they had been contacted, they had not. I arranged with Busseys a booking to have the work carried out, then visited Carshop again to inform them. I was told by Julie that as I had made the appointment myself the bill would go to me, she had apparently spent the morning attempting to call Busseys. Returning to Busseys, they had received no calls from Carshop. One of their professional service team reassured me that the bill would go to Carshop not me, and took the time to even ring Carshop to confirm authorisation and booking. Julie then became unprofessionally rude with the member of Busseys Service team. However all has been resolved, with my required repairs being carried out at Busseys under the Carshop warranty. If anyone asked me if I would recommend Carshop, I most definitely would not. Craig and Julie are the most unprofessional customer service staff, you are belittled for even considering there may be a fault with your vehicle."

"I visited today to discuss cars. While you have a lot of cars none fitted my needs. Five stars are due to the great member of staff who dealt with me."