SOLETRADER

"Excellent place for gingers to trade the soles they have stolen"

"The staff is uninterested, unfriendly and borderline rude. Everything seems to be too much trouble even though they never seem to be busy in the slightest. And when I went to return one of the 2 very expensive pairs I bought, the guy inspected them like if I was a delinquent! I understand they have to check if they’ve been worn but it was obvious they hadn’t yet he looked and looked and looked. Made me feel really uncomfortable"

"We would like to give Josh 10 stars for customer service. On Monday afternoon brought 2 pairs of shoes for our wedding (1pair being for my son) and 1 pair had to be delivered. They arrived as promised on Tuesday afternoon. Sadly too big so went back to see Josh at Churchill Square Brighton early Wednesday morning and he not only reordered another pair but reassured us that if they didn't come next day he would find a solution. Pleased to say they arrived first thing this morning (Thursday) and we get married tomorrow (not my son!!!). Thank you Josh for going above and beyond on customer service.... We will definitely be shopping in Sole Trader again and will be recommending to others too."

"Had to go in store to check if an order had come in, yet, as had received no updates. The person serving was unfriendly and refused to allow me to collect the order that they hadn't even bothered to tell me had arrived because I had no photo ID. First and last time of ordering from this company."

"Few days ago, I was victim of a fraud on eBay, someone took control of my account eBay account. Ebay ensures that they would take care of this with the seller so purchase would be cancelled and reimbursed They sent message to Sole Trader. I also sent 3 messages. Soletrader never replied, and kept the charge without reimbursement and sent the item in a non verified address. The fraud is over 160 euros and I suspect this seller and company are fully taking part in the fraud. Avoid them if do not want issues"