Ulster Independent Clinic

"Such a clean, efficient hospital with professional staff who are clearly very well organised, good at their job and happy in their work. I had day surgery with GA and was pleasantly shocked by how quickly every stage was dealt with from arrival to discharge 6 hours later. So impressive."

"Had app with Dr Toner back in april for my daughter for tonsils, we knew they needed taken out he looked at them briefly and told us yes they would be best coming out, very rushed appointment. Told us he would put referral through to be taken out on NHS and that operation could be year to year and half , rang several weeks later and Mr Toner had not done this, told they would email through to get this done, rang again months later and the receptionist said the exact same thing, nothing had been sent. Shocking spent 140 quid to be told in 5minute app, yeh her tonsils need out which we already knew. Avoid this clinic!"

"I have found Staff in booking very overly assertive and quick to speak over the top of me. One Advisor was adamant I needed a new claim care reference when I had already got approval from my Insurer that the same code was being used as it was the same symptoms being investigated. "You need to do this that and the other and call us back when you have done so...." tone quite aggressive, so much so I decided to cancel my appointment and go elsewhere. Booking staff are not plesant to speak to and don't give the patient time to adequately speak their needs, often needing need a little extra time often due to illness or disability. I was seen here in the past 2 years under 2 specialities and after several paid invoices by my Insurer, the Clinic suddenly bills me for bloods. They did not reply to the email I sent with their references, two weeks later they sent a letter naming a third party debt collecting agency could step in. I was then told by phone that my Insurer failed to pay their invoice thus I was getting the bill! This isn't correct procedure to bill a patient and my Insurer confirmed to me that they replied to the UIC stating their bill was not consistent with their mutually agreed costs. My Insurers since paid the bill yet I won't use this Clinic again because of billing issues and staff attitudes. King's Bridge booking booking team are excellent and informative."

"Parking is not easy. There’s really not that many spaces. Once in it’s some set up! Cubicles for outpatient reception. All well organised. You get called in on time to see your consultant and their bedside manner is so friendly and relaxing. They send the bill afterwards. Mine was a simple issue and I’m glad I went than wait 2+ years with the NHS! Peace of mind is worth it."