Moyses Stevens Flowers 188 Pavilion Road, London SW3 2BF

"I have ordered flower from Dubai, UAE to be delivered to friend of mine who did a surgery in the UK. Although a misunderstanding happened regarding to location and delivery issues. I spoke to “Sofia” and the team in moyses stevens and find a solution of resending the flowers to the correct location, first experience and definitely not the last"

"I just had the most incredible experience with Maya, Sarah and Georgia! Maya made the most gorgeous bouquet after helping me choose which I can’t wait to give to my friend tonight! And as a complete surprise as we were waiting Georgia gave my Mother the cutest most gorgeous tiny purple bouquet and just gave it to her! Mum was so surprised and delighted!! This was just out of pure joy from the lovely girls and made mum’s day! Thank you ladies - you are delightful - we are locals and will see you time and time again!"

"I wish a could write a brief review but it looks more of a short story. We ordered a deluxe pot of lily of the valleys for our office. Unfortunately, the flowers arrived in an eccentric looking bucket which we could not possibly display in our meeting room. The shop refused to replace the order or to take it back. They admitted that the picture on the website suggested a different pot but the shop has the right to choose any pot they have in stock. They offered us a 30 pounds credit for our next order. It happened so that it was our colleague’s birthday in a week. We placed an order for a bouquet and paid for a scheduled delivery on a particular day and time which was to take place in six days. Imagine my surprise when the courier put the flowers on my table three hours later. The courier refused to wait until I call the shop to find out what had happened. Moreover, the flowers were not fresh. The manager, his name is Stan, was exceptionally impolite. I asked him to collect the flowers and to do a refund. He promised to arrange a collection for the following day but he refused to cancel the order and explained that a new bouquet will arrive in six days. He also denied the fact that the flowers were not fresh. Please find the pictures attached. What do you think? What happened next: The courier never came for the flowers and they faded in the corner. The courier brought a new bouquet in six days but there was no point in it as we ordered a different bouquet elsewhere as we did not trust Moyses Stevens Flowers anymore. And my colleague saw their flowers in advance anyway as our office is quite small and there was no way that we could hide the flowers. As a result, we spent twice as much money and I experienced a most impolite treatment from the shop staff. P.S.: When I was throwing away the lily of the valleys, I discovered a huge plastic bag in the soil. Apparently, they put it there to fill up the space and save up on the soil."