Gainsborough Flowers 1 Moxon Street, London W1U 4EN

"Gainsborough did my wedding bouquet and our wedding table decorations and they were stunning! Couldn't have been happier!! Would highly recommend"

"Lady who delivers flowers only brought them to the entrance door not my actual door as she refused to bring them to my actual door. I'm someone with mobility issues and expect flowers to be delivered to my actual door for me to receive them. The lady who delivers them is rude and arrogant and her attitude is if you get your flowers you get them if you don't you don't. You don't state this policy when you take the order on that you can't bring the actual flowers to the person main door. This is the second time this has happened same lady. Lovely flowers just wouldn't recommend your service due to staff rudeness"

"My girlfriend was sent home from work because she was ill so I asked that the delivery address be changed as the flowers had not yet been delivered. A very rude woman at Gainsborough told me that this is not possible as the flowers had already gone out with the driver. I asked if she could possibly call the driver and ask him to change address as the two addresses are literally two minutes from each other - wouldn't make a difference to him, might even save him time - she said she was unable to disturb driver because he had so many deliveries to make. I then asked if she could simply text him. No not possible either apparently. Argued with her for a few more minutes before hanging up. If your driver is so overstretched that he can't take 30 seconds to change a delivery address on his list then you should hire a second driver to assist with the deliveries. I should definitely be able to edit the address if the driver has not set off for the destination - things happen! Even more so if the two delivery addresses are literally two minutes walk from each other. Very disappointed and £70 wasted. Also, why is the lady so rude?"

"Was in a hurry to get flowers. Was charged £5 for a rose.... I needed 5, so it's £25. If I wasn't in a rush I wouldn't have gotten it. A bouquet would have cost £10 from Saintsburys. Told the staff to remove the thorns. The flowers still have thorns in them. Perhaps the flowers are imported, but I felt that they are grossly overpriced. I felt like I was annoying the lady at the counter as she's giving me this stern answers whenever I asked her anything. No recommendations, nothing. I appreciate that she's busy making some bouquet, but I would also appreciate some friendliness as a customer. I'm giving 2 stars instead of 1 because she does have great selection of flowers."