The Bouquet Shop 13 Rowan Road, London SW16 5JF

"You delivered flowers to my parents for their anniversary today and they said the were beautiful and the driver was lovely and very polite. Thank you so much I would definitely recommend you."

"Have dealt with bouquet shop a number of times,always great service.Beautiful flowers at a good price.A lovely friendly lady served me,highly recommend."

"Fantastic, professional, give you exactly what you ask for and more. Asked for flowers in the colours of the Dominican flag and that’s what we got. Absolutely beautiful. Well done ladies. You are great!"

"See attached pictures and tell me they are fresh! As others have mentioned, I hate to do this to small local businesses, but the service was really poor. While communicating with you, they seem very nice and friendly, but there is a reason why they are cheaper than others. We ordered boutonnieres for a family wedding and when we received them, it was very clear and evident that they were not fresh. Also, they changed some of the flowers around from what we were actually expecting without telling us in advance OR EVEN AT THE SHOP! I mean, I understand that if some deliveries were delayed etc, this kind of stuff can happen and it may have resulted in a 4* review as opposed to a 1*, but they didn't even mention it to me and were hoping for us not to realiise it. When I pointed it out to them, they said "Oh, we had to make a change since the delivery didn't arrive on time". No apology or anything else. The attached pictures say it all. They were taken within probably 15-20 minutes of picking them up (basically how they looked when I received them). Never returning back again, which is a shame as this is the closest shop to my home and we have several more family weddings coming up over the next 3-4 years."

"I have used this as my local florist for quite a while now and they have always provided great service; but recently I encountered the most impolite customer service from one of their staff. The main lady running the store seems fine and was very helpful as she is who I initially dealt with (Lorraine) but there definitely needs to be a little more decorum taken by some of their other staff when dealing with customers. Comments such as "we have other orders that take priority above yours" or "we will cancel your order" a day before your wedding is not ideal and adds to an already stressful time for most brides. If its any consolation, the flowers looked very pretty but the service really ruined the whole experience."