Marks and Spencer,

173 Oxford Street, London W1D 2JR

"I am still finding the clothing ranges a little dowdy, but great for basics and still the best for lingerie. Colour please, though, and something a bit different from the generic lounge wear would be nice."

"A newly refurbished branch, and it shows. Sensible and logical displays of desirable styles of good-quality men's and ladies' wear. High-quality, nutritious food and drinks on site too. This Marks-n'Sparks will appeal to both the young, aspirational, upwardly progressing and the steadier middle-aged alike. Children and the seniors get a mention here too. Visit it and see for yourself."

"Good selection of high quality clothing, including head to toe putfit for working in the office. Efficient cashiers with a smile, not many floor assistants- be reasy to hunt for them. There's a food shop and a cafe."

"M&S staff are amazing ,today I went to M&S to get a water because I was very dehydrated because I had fasting blood test at hospital and didn’t eat and drink from day before when I went to M&S suddenly I feel very dizzy and shaking and about to faint ,but staff run to me and helped me and brought me a water and chocolate, she was amazing and kind and did not let me alone till I got better I asked her name but unfortunately I forgot it Just want to say thank you so much ,you are wonderful , and thank to M&S for amazing staff"

"Appalling on every level. Having been to marks and Spencer stores across most of the U.K., this is by far the worst. There was not a single bit of warmth, kindness or basic customer service on any level. Specifically at the cafe on the top floor, the service was shocking. The server was rude and cold and made us feel unwelcome. We then sat down to very very dirty tables, in a dirty environment (floor, chairs, tables, were filthy). The food in marks tends to be of a good standard no matter where you are. The toasties we ordered came under cooked and stale, after one bite we threw them out. We would have to make do with the scone we purchased …. Unfortunately the scone was stale also and we threw that out. It amazes me a big brand in a high profile location does not seem to care about any level of customer service, any level of food quality, or any level of cleanliness."