Travel Solutions of Belfast

"I booked through Hays, who sub-booked through Travel Solutions. The accommodation was entirely unsuitable. In the confusion of seeing my holiday fall apart, I checked into another hotel and contacted them them the following morning (fully in accordance with their website) via Hays Travel. They did not respond or assist, they offered none of the flexibility and commitment to customer service they claim on their website. I do not believe suitable accommodation was available at the quoted price."

"New York holiday cancelled due to hotel now housing refugees. Offered alternative hotel at £250 extra per person. 10 of us travelling, booked well over a year ago, lots of saving done, transfers booked, travel to Dublin booked not to mention the expense of winter clothing, excursions etc. A lot of money spent between us all. Travel Solutions answered a review by one of our party stating we were offered 3 alternatives. The fact that most people booked into the ROW NYC were offered & ABLE to get alternate accommodation by other travel agents at no extra cost to them was a kick in the teeth for us. To find an extra £250 each was not possible nor was it feasible for a 4 night stay. The 2nd option to change dates was quite laughable. We booked these dates (10 - 14th December) because these were the dates we wanted to travel to New York. We had 2 younger children in our party who, like ourselves, wanted to see New York at Christmas. And the fact that we all work makes it damn near impossible to just chop & change dates to suit Travel Solutions. That left their only other option of a full refund which doesn’t include the extra money we have paid for transfers, excursions etc. Would not entertain your company ever again."

"10 of us were due to travel to New York in just under 5 weeks but our holiday was cancelled without any warning due to the fact that the Row NYC is now being used as accommodation for refugees. Travel Solutions informed us that our options were either cancel our entire trip or pay an extra £250 each for a different hotel. This trip had been booked for over a year and it was bought as a Christmas present for a few of the group, so to let us down at this late stage has left a lot of us in a horrible position. We had got dollars, estas done and paid for, transfers and excursions booked and paid for (which we are unable to get money back for) so to cancel at this late stage with no warning is unacceptable. The lack of care shown throughout all of this has been despicable!"

"Have had a holiday booked with travel solutions for a year and a half. Due to travel next month and they phone to say it is cancelled with no warning unless we pay an extra £250 each to stay at another hotel!!!!! Dollars got, estas done, transfers booked and they do not care. They do not care about their customers. Do not book with them!!!"

"On Holiday to Scotland and it has been the best holiday I’ve ever had. My tour guide Bill is excellent with fantastic knowledge of the area. I’ve been treated like a film star from start to finish. Thank you most definitely will book again."