University Health Centre At Queens

"If I could give -100, I would definitely do so! The Receptionists! I’ve never met such rude and unreasonable people! The receptionists are nightmare! They treated you like rubbish, no matter how serious your situation is, they will never give you any appointments! Every time, I need to phone the number straight from 8:30, and waited at least 30 - 60 mins until they ever picked up. All receptionists from the junior to senior even the manager, they were absolutely rubbish! The supervisor did little to offer a solution to the problem. The doctors are very nice and reasonable, but you need to get through the evil receptionists before you can meet the angels!"

"I went to see a doctor today. I have pain in my body. And other small problems such as headache, tinnitus, convulsion,itching and coughing need to tell the doctor. However, he told me only 10 minutes for each person and only one problem can be checked one time. I call GP lines for many times and after several months I finally got an appointment! Now he tell me that I get 10 minutes and only one problem can be checked?! Do you know how difficult to access the call center? How much time did I spend on call? Do you know every time I was told the schedule is full, there is no more chance to get appointment? Disappointed!"

"I have been registered here for almost 5 years now. Have never had an issue with receptionists. Most recently a couple of receptionists helped me sort a prescription issue I had, and were kind while doing so. They have always listened to my descriptions and reasonings for calling for appointments. I've not had any issue being booked in for an appointment or call back from a GP. Most recently, at the start of this month, I called the surgery at 8:45, was through within a minute and received a call back from the GP 15 minutes after. Waiting time at the surgery is reasonably quick when visiting for an in person appointment as well. GPs and nurses here are excellent, too. Always been listened to by the various doctors and nurses I've seen for various issues over the years. Maguire, especially, who noticed I was late for a smear, when I saw her for another reason, and so she booked me in for one. I would have continued to put it off otherwise."

"The Receptionists! I’ve never met more rude people! Nobody listens to you and they make great effort to shut you down! All three spoke at me like I am a child of 6, and even their supervisor did little to offer a solution to the problem. I have been here several times and I have heard other students complaining of how rude the receptionists are, and , indeed, I have now experienced that for myself. IF u can tolerate their impertinence and you get to see the Dr, the Dr is quite understanding and competent."

"The staffs were awful that they DID NOT put themselves into patients shoes. Explained the whole condition and difficulty on doing the phone medication review interview but the staff was like ‘it’s up to yourself picking the phone or not.’ (My phone signal was very bad in where I work so I provided my work landline to them but I have not received any calls from them which them claimed they did ring me.) I’m a healthcare professional as well and do understand how difficult and busy these times. Their professionalism is in doubt cause they did not consider any solutions (not even trying to suggest any) and turn down patients. I have been with this GP practice for 5 years but their attitude never seem to be changed. Also, they constantly missing the medication reorder. This happened nearly every other month :) Although the doctors are very friendly and helpful, the other staffs in the team aren’t. Unfortunately I cannot tolerate anymore. Five years, the staffs are still rude and not seem to be trained. There’s a lot GP practices better than this one. Please consider well before you register with them, don’t just register because they are close to your university. They don’t even deserve a 1 star."