The Furniture Shack Ltd trading as Crown French Furniture 40-46 High Street, Long Eaton, Nottingham NG10 1LN

"STAY CLEAR!!! Business very unprofessional, feel sorry for staff members having to deal with so much trouble. Had originally ordered a king size bed and only had a double arrive. The Process to get the issue sorted was way too much trouble than it should’ve been. Also been made aware the company are blocking any negative comments which I find unbelievable when the business has been ran the way it has been. Diabolical."

"The Company has gone into liquidation, DO NOT BUY ANYTHING. We paid A LOT of money for a table and it has been a complete nightmare trying to get an update on our order. This explains why. They took our money and have been outright lying to us. We have been told that we now need to go through our bank if we want our money back. Disgraceful. We drove nearly 4 hours to see the table before buying, too."

"Can't review anything other than communication as we didn't get to experience any other aspect of the business. Ordered a bed which we were told was in stock. That bed was apparently damaged, so they ordered a replacement, and that's when it all started to go wrong as over the following two months they kept making promises which they never followed up on, each time they promised to call us back or send an email with information, they failed to do so. It became a frustrating game of calling them to be given excuses and further promises which were broken. Every delivery date we were promised we scheduled to be at home, only for them to completely neglect to inform us was not going to happen. So much time wasted which could have been avoided only if they kept us informed as they promised. Their managers conveniently happen to be in meetings too busy to speak to customers and whenever I asked for a specific person, I was given a different name of who was actually in charge, conveniently always someone who was either absent or in a meeting. The moving goalposts, the opaqueness and the outright lies finally forced us to cancel the order. As expected, it takes 2 weeks for them to process it, but it took them minutes to charge us in the first place. Terrible business."

"Living in France it is extremely difficult to find beautiful, statement bedroom furniture. After an extensive search on the internet the only place I could find what I wanted was Crown French Furniture. From my first telephone call to the last, over 6 months every employee has been helpful, courteous and keen to assist in any way possible. I placed a large order and although slightly delayed by a month (due to COVID I believe) the items arrived and are outstanding beautiful. The quality id excellent and beyond my expectation. I am always nervous about ordering such important items over the internet, without having seen them in person, but they exceeded my expectations. I had one item custom made to fit a space (it is perfect and just what we wanted) and I custom chose the fabric on the upholstered items to get just what was in my mind. Crown French Furniture arranged for a huge amount of fabric samples to be sent to me and they supported my desire to get the right fabric for me. Every item was wrapped very carefully and thoroughly and survived the long journey from their manufacturers all the way to the south of France. Everyone loves the look I have been able to create and so do I."

"From ordering to delivery, Tamer and all the staff were so helpful and accommodating. I have had so many compliments about the furniture, too many to count. The pictures do not do justice to all these pieces in the room, they look stunning and fresh, a twist of old with new. We loved the sideboard and wardrobe so much, Tamer went above and beyond and had the desk custom made to fit into an awkward alcove. The service Crown French Furniture have provided us has been magnificent, the difference is every member of staff cares, especially the delivery guys, they were superb!"