David Lloyd Nottingham

"The worst customer service I have ever experienced. I never write reviews but I had to this time because its genuinely sickening. I have tried to cancel my membership over a month ago, yet they are not responding to my emails or phone calls. On the rare occasion they do, they tell me to wait for a response from another team member, which I never receive and the cycle continues. I would not recommend this club to anyone!"

"Good gym. Plenty of different classes and court types. Enormous car park - very rare to see it completely full. Indoor and outdoor pool. The usual David Lloyd lounge, but increasingly tired decor compared to Derby. Cheaper than the clubs in Derby or Bridgford but they get more investment. Can get very busy around peak and changing rooms could do with an upgrade."

"The club facilities are slightly above the councils; but inferior compared to virgin active or Nuffield healthcare (Not really worth the membership fees being charged because it's not very prestigious). The reception area is the only part of the centre thats been significantly updated, the rest of the club is set in the late 2000s era. The facilities aren't maintained particularly well; multiple flickering carpark lights; broken disabled shower; hole in the ceiling above the swimming pool; and what they choose to fix usually takes weeks. There aren't many benches in the male changing rooms; so expect a member to throw their dirty garments on your clean belongings whilst getting changed. I joined with my family and the family changing rooms are decent sized with a play pen in, sink / mirror, hair dryer, urine smell, broken shower holders and no soap. The staff turnover is relatively high; so some staff are extremely kind and helpful, whilst others lack any customer service or hospitality skills. In summer time the outside pool is amazing, so DL will do the £14 for 14days promotion and overwhelm the club facilities and restrict members entering. The sauna and steam room are small compared to the councils, but the courts appear decent. There's a children's play area which is very good, just beware of the grumpy members on their laptops (who choose to work in the noisiest area of the club instead of the adults area or at home) Overall score would be 60% - due to the club being expensive and out dated"

"Unprofessional and rude customer service. They give you misleading information on the phone to get your money but the reality is far different. And when you complain, it’s your word against them. No wonder they keep offering the non-refundable 14 days £14 to attract people, no one in the right state of mind would stay there more than that. I’m pregnant and just wanted to use the swimming pool for 15mins relaxing walk in water for couple of days before having the baby, they left me with such an upsetting experience that I prefer to not go back there or even bother to complain. No one deserves to be treated poorly, I can’t prove but some serious discrimination going on there. :(((("

"We (a family of 7) have been members for past couple of years, on a platinum membership, the standard has been going down the drain week by week, half of the lockers are not functional, showers inadequate, water fountain broken for many many months now, and above all poorest, unprofessional and misleading customer service I have ever come across, after almost two years, they realised that the children on the membership should be downgraded to a lesser level membership and they just took the card away and re-issued a downgraded one…. But the most shocking thing is, that no one cares, no matter how much you complain, as if this organisation is completely without any supervision or scrutiny, such a shame and a great mistake to have joined and stayed for as long as we have. I know very well, that nothing will happen after this bad review either, I will soon be disputing the membership and get our money back, people keep saying they are stuck in the contract, you are not, go seek legal advice, and make a class action to end their arrogance."