The Spa at Culloden

"We had the spa day with lunch at Cultra Inn. I had a facial and hot stone massage;bliss! I was given a sensory test to see which oils and products suited me best. The whole day would be summed up by this little detail...when I got up from having my treatments my therapist had turned round my slippers...God forgive I would have had to bend down to do it myself!"

"Helpful staff (but can be hard to get an answer on phone). Nice & clean. Pool too small for proper swimming, but nice for paddling/splashing around in. Nice jacuzzi, steam room & sauna. Small cafe."

"Fabulous treatment by a lovely therapist I think her name was Sandra (from Portugal) the Spa and the Culloden are very lucky to have her! Thank you to her from a much appreciated customer!"

"Enquired in the hotel about use of the pool with my 3yo son. We were told for £10, we were welcome to use only the pool, and to just book an appointment. Living local, I thought this was a facility, my son and I could make use of weekly. On our 1st arrival I was informed it was £12, and that the mens changing rooms were out of order, this was not an issue and we stayed for 1 hour and had a great time, upon leaving we tried to grab a coffee, but was advised by a spa user, it would be better to go into the hotel. On trying to book the following week by phone during the week, it took over a dozen attempts throughout the day to get through to book, we got through eventually. We arrived and had the correct change ready for the 2nd time, and we were greeted by a staff member who told me they had never heard of being allowed in for £12 for only a swim, but allowed me to go ahead, still no mens changing rooms, and still no one serving at their cafe/refreshments, But we had a great time once again. I left my details for someone to contact me to explain if I was able to return at this rate. They advised me on leaving it would be £31 and I require a gym/spa/swimming pass to enter. My mum, who is a long term customer of the hotel contacted the hotel again during the week to see if this was a mistake and explained the situation as she had also been on a couple of occasions that it was possible to attend the pool for £12. That was Friday, and we are still awaiting a return call from the manager. If this is not possible at this rate, I can completely accept this, but to be told by several staff members different prices on different occasions, this is embarrassing when I turn up, and not the level of service a 5* hotel should provide."