Quay Dental Care

"Would not recommend at all. Poor communication from the practice and when issues are raised the team are so very unsupportive. I was made extremely ill from a teeth whitening gel and called the practice regarding this to be told they would speak to the dentist and call back which never happened. Also turned up to the practice for a check up to be told that my appointment was cancelled with no prior notice so I’d then wasted time that had to be taken off work to attend."

"The work that the team was done on my mouth has been fantastic. My Teeth felt a lot better and management of my teeth has been great. I am a Nervous patient, scared of dentists and tend to freeze up. It’s irrational,I know, but I put off looking after my teeth due to it. The reception and dentist team have been super friendly and understanding. Putting me at ease. I used to bounce from surgery to surgery as I didn’t feel comfortable returning to old practices due to fear of judgement of my teeth’s condition. The kindness here however has made me stay put. Only reason this isn’t a 5 star is I didn’t find the same understanding with the hygienist. I’m not asking to be coddled but I felt quite patronised and judge at the time. I cannot fault their advice but having expressed my nervousness I was hoping for an experience and advice that came across as an action plan that pointed out what I needed to do to improve and what areas I was lacking in (as it had been with my dentist) rather then chastising whilst I was stuck in the chair unable to leave."

"I have been at this dental address for 35yrs. I pay Denplan £22 a month. In the last 4yrs they have cancelled every appointment I have ever booked with dentist and hygenist. On my plan I am entitled to 3 checks with both dentist and hygenist a year. Today they have cancelled on me again. An appointment I had to book six months ago. Basically have paid £1000 for one check up. Disgusting. Have cancelled my plan today, but was told I had to pay next month as needed to give 3 weeks notice...sod off!"

"I was in great pain and as staying with relatives not local I rang loads of dentists trying to get an emergency appointment. The quay’s Incredibly helpful staff rang me back to offer me an emergency appointment having had a cancellation. Ryan the dentist and team were warm, welcoming and looked after me really well. Treatment was quick and effective. Can’t recommend them highly enough."

"Appointments cancelled at the last minute, never seeing the same dentist twice, no check-ups or hygienist appointments available even though COVID rules don't prohibit these...whilst all along, still charging the same Denplan fee for a reduced service. This dental practice is seriously mismanaged and has gone very significantly downhill."