metro hair and beauty 5 Bentrim Road, Lisburn BT28 2GB

"AWFUL customer service - My appointment was cancelled via text yesterday because I didn't pre-pay even though I couldn't get through to the salon since last Friday. I was due to get my hair done this afternoon and was told this morning on the phone that someone always returns the calls but this was not the case. I was also told my appointment was no longer available... Even though I left 2 voicemail yesterday afternoon and was in work so couldn't answer the phone. The person I was speaking to this morning was also meant to call back to try and get me another appointment and never did. I think this was extremely unfair as I always pre pay and have been going to this salon for years. I was left with no appointment so therefore I won't be back and will not recommend this salon to anyone. This isn't the first time they have cancelled my appointment and have left me waiting."

"I booked Metro Lisburn for Saturday 9th July at 2pm and it was a disaster from start to finish. I decided to use Metro to avail of the £20 off your first colour with them. When I arrived, I showed the Stylist a picture of the colour I usually get and she didn't even show me a colour book to let me choose my own colour, she just disappeared for 25 minutes and came back with a colour already mixed. When it was washed off, I knew immediately that it was much, much darker than I usually go for. Next, my hair was dried THEN cut and thinned, which was very painful and has resulted in part of my hair being very damaged. There wasn't any two parts of my hair that was cut to the same length!! I messaged on Sunday morning when I realised how bad it was and was told to come back Monday morning. Thankfully the person who seen me on Monday was able to at least fix some of it and she is the only reason I'm giving this place 2 stars! What really disappointed me was that I wasn't offered even a partial refund, or any products to help with the over-thinned part of my hair that couldn't be fixed! Definitely won't be going back!"

"I made an appointment with Metro Lambeg 2 months ago for Saturday 7th May for 9 o'clock as I was going to a wedding and I wanted my hair half up and half down. On Saturday 7th May I arrived at Metro Lambeg at 9 o'clock and when I went to the door there was no life about the place and the door was locked. I waited for about 15 minutes to see if anybody would arrive but at this stage there was no sign of anyone. I then phoned Metro Lisburn branch and spoke to a girl and explained to her the situation. The girl had no idea why nobody had shown up and she said she would ring me back. I waited for about 5 mins then I phoned the girl back, by this stage it was approaching 9.25 and I had a makeup appointment booked for 10 o'clock. I got through to the girl at Metro Lisburn and she told me that the guy that was supposed to be doing my hair wasn't able to come in as an incident had occurred. I asked the girl if there was anybody else that could do my hair or if I could go to another Metro branch to get my hair done and she said no, all the branches where booked up and apologised and that was it. The girl never put herself out or tried to fit me in with another branch or anything. You can imagine how livid and cross I was to be left at 9.40am with no hairdressers and I had a wedding to go to. I have never experienced such a lack of customer service and how unprofessional this hairdressers was and I will never be back to it and I wouldn't recommend this hairdresser to anyone, I was disgusted with how I was treated."

"Not at all happy with my haircut I've never seen anyone cut hair that way and my hair is broken. Only realised how bad it was when I got home and washed clumps of hair off my head. I felt very uncomfortable too...not a pleasant experience."

"Just finished my appointment with Karl, I couldn't be happier. My hair was awful when I arrived, however Karl made a few suggestions and advised me on colour and cut. I left two hours later completely revamped.. Thank you so much..I've been going to Metro since day one and can highly recommend them. I'm Sandra Ruddy (on my husbands account)Xx"