Hello Services

"They had staffing issues on the day of our clean and spent no more than an hour doing a full end of tenancy cleaning, costing us £257. We then had to call them back on their 7 day re-clean guarantee upon check out inspection as there were some things missed. Up to this point they have been very accommodating. On the day of re-clean they had the keys for 20 minutes which included a 5 minute drive there and 5 back so would have spent 10 minutes doing the re-clean. Unfortunately we could not attend as we had exited the lease. I have since been liaising with the landlord to see what will be deducted and have been advised they want the oven grill redoing. I sent the pictures over to another cleaning company who advised it could be easily cleaned for £50. Hello Services told me that they did clean but it would have caused them to scratch the surfaces if they scrubbed harder. I am not sure an hour in the property cleaning was enough to warrant that they tried hard enough to clean the oven grill. I went back to them today with all my findings and reasoning requesting just a £50 refund to cover what we are having to pay to have redone. I received an email back saying as per their terms and conditions it has now been too long and they "cannot accommodate your concerns""

"Really pleased with the service and results. We had a deep clean throughout ( - the photos don’t do it justice), including having the lounge carpet shampooed and oven cleaned. Everything looked immaculate after Konstantin and Mariana had finished. I had my reservations after seeing some negative reviews but our experience was excellent. They worked non-stop and couldn’t have been more helpful and obliging. Thank you!"

"Absolutely the worst company I have ever dealt with. Took my money for a deep clean and then didn't clean half the items on the agreed list. When I called to complain I was accused of lying (despite providing photos). They then offered a £30 refund from £185 paid, when I declined this and said I wanted a full refund they then told me they have a zero refund policy and so couldn't give me any money back."

"Our landlord requested we get our Kitchen appliances professionally cleaned for when we move out. The cleaners arrived half an hour late and were done in half an hour. When I checked it out on the surface everything looked great, but when you looked deeper... it was appalling. The only things that were properly cleaned were the fridge/freezer and the oven extractor fan. When I provided photographic evidence that things weren't cleaned I began cleaning them myself whilst waiting for a reply. They came up with excuses such as; 'it was mostly mold' and 'they couldn't remove the dishwasher filter'. I was in the other room, had they asked I would have shown them how... it's a simple twist and lift. When they got back to me they would only offer to come back and re-clean; which I was already half way through doing myself so this was worthless. When I requested a refund since they only did 25% of the job, they offered me £20-40 refund. I told them to keep their money because honestly, I hope they feel happy about ripping off their clients with the promise of re-cleaning what they should have done in the first place. This wasn't a case of missing a few things... the washing machine wasn't touched, and neither was most of the dishwasher and the oven had marks left in-between the glass sheets of the door so I cleaned this up myself too. (The oven in-fact had already been cleaned so there wasn't much to do with it). This was a horrendous experience and I will never be using this cleaning service again... I hope they can buy better cleaning supplies with my payment so this doesn't happen to anyone else who takes a chance on this service. Thankfully I managed to get all of it up myself between my full-time work."