Domino's Pizza - Heanor

"Although leaving this review won’t affect anything in the way this branch operates. I thought I’d share my insight on the experience myself and my partner have just had….. Ordered at 6:35pm on the app (with an expected wait time of 20mins). Now this is also bearing in mind that it’s a regular Thursday evening (no major event’s happening). Had to call once and ask where the food was and was told our order was the next for delivery. Another hour later our food arrived at 8:00pm, stone cold & they forgot our correct order (there was no drink that we paid for and no fast offer to rectify the situation). Ended up having to put the food in the oven… Should have bought a £12 pizza deal from Morrisons!!!"

"Don't order from this branch. Ordered 4 pizzas and sides at around 1155 requesting a delivery time of 1230 to 1245. They delivered at around 1350. Apparently they tried to deliver once then drove off. Despite there being a phone number on the order they never rang. When it arrived it was cold, and missing 3 large dips. Monkeys could do a better job. Rang 3 times to complain. Manager seems very young and inexperienced. I would drive to Ilkeston or another branch than deal with this branch. I wouldn't opt for delivery, it seems a lottery as to when you will get your order and no management of workload."

"Absolutely disgusting service from Dominos. Ordered £70 worth of food for my staff. Delivery took 80 minutes and upon its arrival it was stone cold, when I rang up to complain the "manager" was rude to me & refused to replace the food (I offered for them to collect the cold food) he then refused to collect the food and refused to replace the food or give us a refund. He said we could have a 50% refund which would mean I have still paid £35 for food that is stone cold! Not acceptable"

"Opening pizza box, it looked as if it came off the floor and then sent out. Side orders cold and chicken under cooked."

"Ordered 2 pizza's tonight and one arrived with a whole section missing toppings as well as some burning. Rang immediately to complain requesting a new pizza be sent out or a refund, only to be told there was nothing they could do I would have to email a photo to customer service which I should hear back from in approx. 2 days. Asked to speak to the manager (Ali Langston) and explained the situation and that I was not happy with the repaonse and was told a blatant lie that the pizza had been personally made by him and was fine when it left the store. When I explained that the dough was cooked and burnt were the topping should be (i.e. it had been cooked missing the topping) I was told it was a busy store and he didn't have all night to talk on the phone. Quality control - none existent Customer service - a disgrace"