Himley House

"It was extremely busy tonight. All the staff worked very hard to keep things going. The floor staff were amazing and the manager was kind. A special shout out to Stacey who looked after us all night and kept our drinks going. The food was just perfect and the desserts were top notch. I will definitely be returning!"

"Serious need of training for ALL waiting staff. Yesterday was my first meal at Himley House and will probably be the last. We were seated as soon as we arrived and drinks order was taken. One tap water, one pint of soda. Twenty minutes later our simple drinks order arrived. NO tap water, just one miniature soda. The water was brought out separately with an apology. We could hardly hear our server and requested a super food salad and short rib beef. At the end of our order the lady kept looking at us very quizzically which made us question whether the order was taken correctly. Our meal arrived and it was wrong. I was brought a beef dinner instead of the beef rib. My friends salad looked washed out, the avocado was over ripe and had no seasoning or dressing, we had to ask for one. When my replaced meal came out, in a matter of minutes, everything was at different temperatures. It seemed they literally flicked the beef off the original dinner and replaced it with a rib. All my vegetables were only just warm, as were the roasties and everyone knows how much heat roast potatoes retain so they'd obviously been hanging around a while. The veggie and gravy portions were really stingy too! After dinner my friend ordered a americano and requested it come with warm milk. This order was taken by another lady. The coffee arrived........ With cold milk. Then our original server just popped up asking if we wanted our bill. We weren't finished so it seemed to be rushing us to finish. I then fancied a pot of tea. This order was taken by a completely different girl. Twenty minutes later my pot of tea had still not arrived. I had to wave to the server across the restaurant and signal a drink, within a few minutes it arrived and it was obvious it'd been just forgotten. A party of three ladies came and sat at the table beside us. After thirty minutes their drinks order hadn't even arrived. We discussed with them how poor our service had been and that I had already decided I would be writing a Google review. As we left we actually wished them luck for their meal!! Every member of staff needs to attend some thorough training days. It didn't seem like servers had set tables as we had so many different staff serving us. Our server needed to speak up, speak with confidence, serve with confidence, have the confidence to ask if she's not sure she's heard correctly. The food needs to be presented better, the food needs to be fresher, it needs to be similar temperature and the portions of vegetables should be a little more generous. The drinks orders especially when quieter should be arriving within a few minutes. Looking at the reviews already made it seems there is an awful lot of one and two star reviews. The team reply of please give us another go to make up doesn't really cut the mustard! The odd review is fair enough but the amount Himley House has they need to recognise THEY DO HAVE PROBLEMS THAT NEED ADDRESSING and customers are not going to pay to come and receive the same service because it's pretty obvious they are doing nothing to rectify their poor reviews."

"Arrived a little early for our booking, but were shown to our table where we waited for a few minutes to be asked if we’d like to order drinks. This never happened so I went to the bar - no server to be seen. They were standing around chatting by the till, a theme continually repeated throughout the evening. Eventually got served, and once the rest of our party arrived, after another lengthy wait, we were asked if we would like to order food, not realising that our whole party hadn’t yet ordered drinks. The food came out eventually, but they were several minutes apart. The quality was poor and a couple of plates had to be sent back as were inedible - one was cold, the other burnt. Chips were not cooked properly some were still hard and the steak I ordered had a bone in it that gave me toothache for a couple of hours after. We then eventually ordered dessert after yet another long wait and having had to ask at the till where yet again they were all standing around for someone to take our order, they came back after a few minutes to tell us some of what we ordered wasn’t available so had to change order. The only reason we didn’t leave or ask to see a manager was because we’d gone out to celebrate a birthday and we didn’t want to spoil it for the birthday girl. They did bring us a free round of drinks - however they couldn’t get this right either because there was also one missing from this. There was one waitress who did go above and beyond by making our little boy a special dessert since, yet again, the one we ordered from the menu wasn’t available, so thanks are due to her, however this wasn’t enough to negate the dreadful experience we all had. The problems seem to stem from poor management and a terrible chef as the staff appear to be completely disorganised. Will never visit here again and I advise no one else does either."

"Christmas Day meal, food was nice however the courses were rushed out one after the other in quick succession. Server presented us with bill before we finished drinks even though we wanted coffees and was clearing round us while we finished up stating she couldn't wait to go home."

"Glad I didn't read reviews on this restaurant before booking. Visited for lunch, with 3 others. Ordered drinks, starters and main courses. All food served in a reasonable time. It was well presented, tasty, hot and good sized portions. Everywhere was clean, warm and inviting. Service from staff was welcoming, friendly and efficient. Well done"