London Essex Outdoor Living (Hydropool Essex: Swim Spas & Hot Tubs; Outdoor Kitchen Company) 13 Oakwood Hill Industrial Estate, Loughton IG10 3TZ

"From start to finish the service provided by London Essex Outdoor Living has been exceptional. Initial email was recieved and replied to immediately, it was actioned with 100% service, from checking parts in stock to organising engineer to promptly visit and fix problem. The engineers have always been superb at their job and know exactly what they are doing and leave you feeling confident that your expensive purchase has been looked after. I personally cannot rate them highly enough. The standard of service and care is second to none and outstanding. Thank you to all the team!! Regards Mrs Siobhan Fiorentini"

"This company supplied and installed my 6m swim spa, there were many hi-cups along the way, one good thing was how they managed to install through the rear access of the house, I was impressed with that. However after that as I said not very impressed with the dig and dimensions. But even after having spent all this money, they left without any proper salutations, it’s like the job didn’t happen, they vanished. I found it very strange that there was no customer services follow up, no calls to see how we are getting on, no thank you for buying from them, and to this day some 4 months after the install no customer relations whatsoever, I wonder who did who the favour??? So if you like follow ups and customer relations, and support, my experience is very negative!???"

"Very happy with the services provided by London Essex Outdoor Living. On site staff and office staff very professional, friendly and a pleasure to work with. Very happy with delivered swim spa, enclosure and surrounding landscaping work. Highly recommend!"

"We engaged with Mark and the team at the start of the year with an idea of building an out door room. We did our homework and many cost comparison checks and kept coming back to London Essex Outdoor Living. The project has been well managed and communicated, the site teams have all been great, on time, had what they needed, worked long and hard days, did a great job and cleaned up whenever they left site. Along the way, there were some challenges due to Covid, the weather and some shipping delays, but these were out of the hands of the team and Taylor did her best to keep us up to date and set expectations. The overall job has been very professional, a couple of small snags that were corrected within a day or two of contacting Taylor, and we are very pleased with the result. The old garden was a patch of mud, now its an impressive, clean, stylish building and decking. It looks amazing and I would be happy to recommend Mark, Darren, Taylor, Gavin and the whole team to deliver you a beautiful space to enjoy outdoor living."

"Taylor at London Essex Hot Tubs was extremely professional, helpful and efficient to work with. We are delighted with our outdoor kitchen and hot tub purchases. The after-sales service provided by Taylor and Al with regard to the water chemical advice was outstanding. Great products. Great advice. Very happy customers"