Poolside Manor

"Disappointing and a half. I signed up for the adult swim group. I found it wasn't what I was looking for in terms of dynamic structured swim coaching to help me help me learn to breath properly and improve while swimming front crawl. It felt like a casual paddle in the pool with periodic reassurance that swallowing lots of water while swimming is usual. Half of the pool is so shallow I was on my knees, which I personally didn't find to be comfortable having a knee issue, though I understand this might be for some others. I decided to stop as I didn't feel I was getting what I wanted personally and it isn't a comfortable pool, and requested a refund. I was further disappointed by the woman I spoke with, who I found to be accusatory in tone, unreceptive, and defensive. A little customer-centred customer service and kindness goes a long way. I would not recommend this if you want clear structure swim coaching specifically. The lessons are entirely non-refundable once paid for in full. I have since found elsewhere to go for swim coaching."

"Nice pool to learn swimming but the teachers are a bit uninterested. Car park option is perfect."

"Our sons ages 3 and 9, absolutely love poolside manor. Our youngest has some anxiety about the pool and Vicki has been incredible in reducing this. His lessons are fun, personalised and completely suit what he needs. Since learning with Vicki his confidence has grown massively to the point where he was going down all the water slides on holiday this summer with total glee. Vicki is such a competent skilled creative and warm lady who goes above and beyond. Our older son who is now 9 also began as a nervous swimmer. Today he is a skilled confident swimmer who loves the pool, due to Vicki and her team’s care and support! I am a Child Psychologist and I know I am not always easy to please when it comes to my kids, however with Vicki I completely trust her and know she can 100% support the children, help them make progress and achieve to their full potential. Poolside camp is also great fun for the boys. They love the climbing wall, bouncy castle, pool and different activities on offer especially the tuc shop! But also the relationships they have with the staff who are so caring and kind and help them feel comfortable and happy. Thank you Vicki to you and the team for everything. 5*** all round experience!"

"I had my first session today as part of my physiotherapy. Very friendly and staff, nice, warm water,clean place. I am a partially disabled person and they did everything for my safety and to accommodate my special needs. Thank you for or the help!"

"I was a beginner and took 10 adult swimming sessions to learn swimming. Harry and Lewis were really helpful and their teaching methods are extremely good. Even if there were 3 or 4 (or more) students they’ll patiently watch everyone swim, correct your mistakes and also give you suggestions which helped me a lot. Overall a really good experience and will suggest to anyone who wants to learn swimming. The other staffs are also friendly, quick to respond and help you in case if you have any queries."