Monica Vinader - Jewellery & Piercing

"I came in and received a very warm welcome from the lovely staff and had a personable experience for which I'm grateful for, given that I walked in without knowing what I wanted. Honestly it was a breath of fresh air from all the other jewellery stores I've been to. Thank you :)"

"Great experience here from start to finish. The ladies behind the counter were super helpful replacing a piece of jewellery I had bought from there previously and the piercer Jamie was absolutely fantastic. Really friendly and helpful. Thanks!"

"Great little store in Covent Garden. I purchased a pair of huggie hoops and I love them! I also wanted to thank Gracie in store who kindly emailed me (After I had left the store) to say a mobile phone had been left and she kept it safe. It was my daughter's phone! She realised she'd lost it when we went to lunch and was panicking. I just happened to check my emails and there Gracie had messaged me. I'm pretty certain that would not have happened anywhere else so thank you so much for a great experience all round!"

"Very disappointed in the customer service from a very snooty woman working. I went to MV Covent Garden to get my ring size and try on rings as I was looking to treat myself. One woman helped me establish my size and she was very friendly. I then asked a woman working with long brunettte hair and red lipstick if I could try on one of the rings. She did not speak to me and came across very snobby and handed me the ring. I had asked if I could try it on in the size I had just established would fit and she again did not speak and passed me the display ring… which obviously didn’t fit. She did not help, she seemed very abnoxious and meant I no longer wanted to look around and left the store. People who don’t have the time to speak to their customers and arrogant presence should not work in retail. Disappointing."

"Sarah who pierced my ears on Sunday 22nd Jan was amazing. Really looked after me and even asked to make sure I was happy where earrings would be once pierced. Very calming and chatty too. I was a tad anxious about the needle but it didn’t hurt too much, definitely a lot safer and cleaner than a gun. My ears were so cold from being outside I think it helped a lot. Really pleased with them. Thanks a million Sarah! Good luck too!"