The Northcote Jeweller

"I was given some cuff links as a Christmas gift from the Northcote Jeweller but they were in a colour I don’t like so took them into the shop to see if I could exchange them. The staff were thoroughly delightful and even though I didn’t have the receipt the cuff links were very distinctive and they easily recognised them. They had a great selection to choose from and spent time chatting and showing me different options, between us deciding (after going outside into daylight) on a colour ‘the exact shade of blue’ as my eyes! A ‘gem’ of a local business!"

"Really lovely small business. Friendly and helpful staff. They've fixed my engagement ring and a gold chain of mine, and gave some good advice on my fiancé's wedding ring. They were quick to address an issue with my gold chain repair (they do send these out externally to be repaired - so was not due to their fault), and there were no questions asked, which I felt was a really nice, honest approach towards a customer. Will definitely be using them in the future for all my jewellery needs!"

"Gave them an engagement ring for resizing, they quoted £100 and 2 weeks. 2 weeks later after hearing nothing, I went back and they had lost my details, so they asked me to repeat the order, evidently having done nothing for two weeks. Then when I checked back it took even longer than they had quoted to do the resizing, then they asked for me to pay 20% more than they had quoted, but WORSE, the ring was now a different incorrect size! Not what was asked for and the inscription in the ring had been removed! When asked why it had been removed they said we hadn’t specified that the inscription should be left on!! Nonsense , ended up paying for another jewler to fix thier bad work because I wouldn’t trust them with the engagement ring again as they would obviously make more mistakes. The store has nice interior design which is why I trusted them but in reality they’re incompetent."

"In June I went to get the ruby replaced on my necklace. I had had the necklace for 18 months when the original ruby fell off. Not only did it take over a month to get fixed, less than 3 weeks later the new ruby fell off. When I originally had the necklace, I wore it everywhere (to bed, in the shower, etc) I never took it off. But upon getting the ruby replaced, I was much more vigilant. Yet the brand new ruby fell off almost immediately. I spent £80 and was very unhappy that it came off so quickly after being repaired. I would not recommend this place as I now have to spend more money trying to get it fixed elsewhere."