Goldsmiths

"The people in the shop are good, the customer service is good but the products are rubbish. I bought a gold chain for my sons christening, we had the ceremony and he wore it for a few weeks. Then the spring on the clasp broke. I took it to repair and on the first day he wore it after the repair the clasp broken again. This was during his swimming lesson. Luckily the cross and chain were found but I have no faith in their products. This chain was part of his christening so is irreplaceable but I have no faith it can be repaired properly by goldsmiths and i am not willing to try again as I don't want to lose the cross too. I have had a chain for over 30 years and never had a problem with mine.......... which to me indicates the quality of goods! Take heed....."

"I came in this week to enquire about a new watch as my current rust bucket is no longer in fashion nor fully functional. A young gentlemen by the name of Ben was extremely helpful whilst assisting me on my endeavour. He was beyond kind and patient and it’s clear as day how passionate he is about watches, just as I am. He had a real effect on me and I truly feel he optimised my shopping experience. The only thing I didn’t appreciate was him making passes at me son, but we’ll let that slip as he was such a gent… and we share the same name! I suppose an 11 year old wouldn’t understand anyway. Thanks again Ben, you’re a true mensch."

"very not nice service. they do their peace For Punishment. no one was helpful with my problem . I bought diamond earrings 1.5 years ago, after that time they broke. unfortunately the warranty is only 1 year. I was offered to place a £25 deposit fee and they don't know how much the service will cost. I didn't use it. nicely I lost £2500 and they lost a client. I will never go back there or buy anything else"

"The service I received was superb. James and Fereshteh were excellent and I was impressed by their attention to detail, continued communication and overall customer service. I am delighted with my watch and look forward to visiting again in the near future."

"I have purchased a few watches from here, and have always been thrilled with the customer service. I have to say that Lisa is an absolute privilege to the store! She always makes sure I’m happy with my choices, and gives the best advice regarding watches. She ensures I have the best customer service and experience whenever I come to the store. If it wasn’t for her I don’t think I would keep coming to this branch. Always very pleased when I visit the store because of her!"