Archers Financial Services

"Shelley from Archers Financial Services organised a couple of mortgages for me and from start to finish Shelley was extremely helpful, knowledgeable and always available to answer my many and varied questions. A true professional from start to finish and kept me updated at every stage. Cannot recommend Shelley and Archers enough. Thank you very much"

"I would like to thank Archers and Fanoulla re mortgage advice which was signed in BSL directly which is so much easier! I am happy with how the discussion went and Fanoulla is very professional and knowledgeable when answering questions I have asked. I used their services with her in the past and will be doing again in the future. I highly recommend them especially for deaf and hard of hearing people to have access for their needs where Archers and Fanoulla can offer."

"Archers & especially Fanoulla have been absolutely fantastic, professional and knowledgeable. We sought advice related to our mortgage, and Fanoulla made sure that we were being provided with accessibility from the start as we are deaf and British Sign Language (BSL) users. Fanoulla is fluent in BSL and has communicated smoothly with us. We felt at home and comfortable because of Fanoulla’s fast and smooth communication. We are pleased that we came to Archers for our mortgage advice and would recommend anyone to Archers for their mortgage advice, especially deaf and hard of hearing people who seek financial/mortgage advice."

"Archers & especially Fanoulla have been excellent throughout our mortgage advice. Coming from a predominantly deaf family as the hearing child, it can be very difficult & frustrating trying to communicate effectively with any professional service team. This is because the burden is placed on you to be the translator, but when it comes to financial details & technical terms, it can be a confusing & frustrating experience. However Fanoulla made us feel at home & comfortable with her fluency in BSL. Her skill in effectively flowing between Spoken English & BSL and being able to clearly translate technical details to my family meant that a large burden had been taken off me and that the whole process was as smooth and effortless as possible. The advice itself was great - the process was made easy for us to understand & Fanoulla explained every detail that was necessary for us, including any silly questions we may have had. I would recommend anyone to Archers for their mortgage advice - but especially any deaf/hard of hearing people, i will always advise to go to Archers, due to their commitment in including & communicating effectively to all types of people, including the deaf community."

"Fanoulla at Archers was amazing with getting us a mortgage - smooth communication delivered in BSL. Highly recommended!"