Claire's

"Worst customer service ever!! Don’t ever get your ears pierced from here especially for you baby. Lack of information and the manager specifically spoke so rudely. The manager provided false info and then mentioned we haven’t booked an appointment when an appointment was clearly booked and we had evidence. Also, the manager asked for the baby’s vaccination book and said she won’t do the piercing without the book. This wasn’t mentioned when we arranged the appointment and the manager said she will only do the piercing if the book doesn’t get here within 20 seconds. Really not sure how someone can drive home and get a red book in 20 seconds. We managed to get the book around 3:32 when the appointment was booked for 3:30. The manager said she won’t do the piercing because it came after half three and that she has another customers appointment booked for half 3. Don’t understand how that makes sense when she clearly said your appointment was for half three and because we came at 10 past three she herself said you have come early so have to wait for your appointment. It was CLEARLY their mistake but the manager was not accepting it and spoke to us sooo rudely. She wears glasses and is tall.l, and the worker present was short with blonde hair. Both were very rude and unprofessional. Claire needs to train their workers well or employ honest workers who know how to communicate with workers. This was at the Claire’s in Broadway Bradford. I would suggest not to get your ears pierced done by there especially for your baby. There’s no point paying so much for a piercing when the customer service is very BAD."

"Lovely items and great offers all the time. Alot of colourfull variety we can see all the time in store."

"Awful experience taking my daughter to have her ears pierced Someone more senior seriously needs to have a word with the Manager there! ( short cut hair and glasses) She’s absolutely vile. How on earth have they put her in that role! Firstly her energy and attitude was so unwelcoming from the moment we went into the store, huffing and puffing all over the place , she was clearly in a bad mood. Everything was an effort she had no patience with my little girl and in general made everything seem a challenge . What a negative individual Also, I’d like to mention she told The lady carrying out the piercing that she would dock her wages as she had opened the earrings packet , which apparently you shouldn’t open until you are ready to make the peircing, if this is the case surely it’s not professional to be verbalising this INFRONT OF A CUSTOMER! In my eyes I felt that kind of behaviour is classed as bullying a coworker and if I was that girl I’d be putting in a formal complaint to HR. Anyway my daughter , who by the way is only 1 , was screaming her little heart out and she’s never ever like that but she probably picked up on the awful atmosphere in there ,as she wouldn’t let the manager come anywhere near her! I won’t ever be going to that branch again ! Shocking shocking shocking!"

"Went into Claire's,the tall lady with the glasses is soooo rude,worst ever customer service,she needs training on how to deal with customers,she has not got good customer service skills.Its like she didn't want to pierce my daughters ears,and she was trying to put me off.I wouldn't recommend getting your kids ears pierced from here.Such a cold women she was"

"My daughter (age 7) went for her ears piercing . The girl who did the piercing was so good with my daughter. She was really patient with her and explained it all very well to her."