Admiral Insurance

"Generally impressed with Admiral for my car, van and camper they have come up trumps. Even when others couldn’t find it on their system, Admiral had the ability to sort it. Pricing is always good, even at renewal. I have now added my home insurance too."

"Not even worth the 1 star. Avoid at all costs this insurance company. 3 hr waiting times on hold on the phone. Severe lack of transparency and communication through out the claims process. Still waiting. No car for weeks, no communication unless I've contacted them countless times to be passed around and around. Word of advice. Stay well clear and go for somewhere local that you can walk into incase of an accident. Very very poor. Needs reporting to ombudsman."

"This company will provide you with a great quote especially with their multi car deals. However they will try and completely rob you if you have to claim. They should base the value of your car on the cost to replace it from a reputable dealer. My son's car is excellent condition just passed an MOT with no advisories. These thieves have under valued it by £1000. I have provided evidence of its value from auto trader gone with the lower value and taken off the excess and told them that's the figure I expect. They have come back with a slightly less insulting figure, so I have passed all the details on and made a complaint with the Ombudsman. It's also highly frustrating trying to communicate with Admiral, 2 hours on hold and had to give up in the end, this has been repeated multiple times. I've tried to give them chance to give me the correct settlement value but they want play ball. The ombudsman will now tell them instead. I've 5 cars on my multi car policy and none of them will be getting renewed with admiral. The service is a disgrace."

"The worst customer service I have ever seen. I have been driving for about 15 years now in three different countries. I have reported an incident I made with my car that was really small-I regret reporting it now- and I took responsibility even before the third party reports it, if they did at all. I have been chasing the claim department for a month now after the garage they referred me to bounced back the job to them 3 weeks ago. I tried several times on the phone and every time I am put on waiting for 40-60 minutes and then the line drops. I have sent 2 emails and never got a reply. Very cheap company and I never recommend it even if it offers the lowest quote. Stay away, it is a trap."

"After an accident I was left with no car or courtesy car. I’ve been left in the dark for days regarding what was happening with the total loss valuation of my car. Finally I’ve had a call offering less than half the current market value for my car. Absolute joke of a company. DO NOT insure anything with these if you want a fair payout!"