Elm House Veterinary Centre 12 Elm Road, Chelmsford CM2 0JL

"As expected. Very nice vet. Vaccination and initial advise were prompt. Not open on weekends but have phone forwarding to another place at Witham which advised by looking at email photos of injury as it was not necessary to travel and pay 300 gbp for a scratch. They also had tie up with insurance as its too expensive to pay vets otherwise."

"Chose Elm House as they came recommended time and time again from several people. On the handful of times I have had to use them, I have usually been able to get an appointment within a day or two of phoning up. Usual wait time for the appointment is 5-10 minutes. Usual business model up selling things but can’t blame them for that. Staff are friendly Parking on site let’s it down and usually end up getting parked in by another car."

"They were great with my dog and managed to handle him very carefully and gave great advice on the dog. Just hard to park. Plus they sell you “proscriptions” products for more of a price then getting them online or else where."

"Edit: the clinical response from the surgery shows how they approach these issues. Asking me to send a written grievance when they've clearly seen this review. Good until it really wasn't. Our Dog recently died. He wasn't well for about 10 days and we called and kept getting told 'we'll send your vet a message' and 'they'll call you back'. They didn't. We had a horrible and distressing time. We ended up at another vet then a specialist and it was horrible but what was frustrating was the total lack of care from Elm House. They knew something was wrong as we kept telling them and they ignored it and only offered an appointment when we said we had one elsewhere. Additionally, as our main vet our dog's ashes were returned to them for us to pick up and it was a genuinely distressing experience doing that today. we arrived and were left waiting without a word in the corridor with two owners flirting loudly and their crying dogs getting no attention and blocking the whole corridor. Then a young man asked us if we wanted our dog's ashes passed through the window. we felt they really wanted us outside before handing him over. In the end they handed our dog's ashes and other items over to us in the car park in a box with very little said. I feel bad for the young man as I don't think he knew what to do and it was left to him to handle. It felt dismissive which is exactly how it felt the last two weeks our dog was alive. Jo is a lovely vet who our dog liked a lot and we appreciate her but getting an appointment was a nightmare at Elm house and I have to wonder if they could have spared our dog's suffering if they'd seen him when we first asked for help. Elm House needs to learn a little more compassion. Additionally we repeatedly paid for our dog to have deep ear cleaning due to an infection which cost a lot of money over the last year and accomplished nothing. Two appointments with a specialist, doing what we thought elm house was doing, and it was sorted. I wish they'd been honest about what they could accomplish as our dog was in unnecessary distress with his ears."

"Have use these vets for 3 years and think they best in Essex they calmed me down when my dog was in labour scanned her etc amazing would definitely recommend them. Here all of almonds babies just 3 weeks in and have got sooo big"