Apple Central Taxis

"Attempted to get home from the local train station, first cab cancelled due to going to the wrong entrance and not picking up the phone so I could tell him where I was. I phoned the operating office and was just told it was coming with no offer to get in touch with the driver. Ride was then cancelled with no warning. Second driver also went to the wrong entrance, when he called to see where I was, I was told to walk back through the station to the other side for him, when I told him I had already passed through the barriers he *reluctantly* said he’d drive around. Then told me drivers don’t pick people up from the rear train station entrance? I told him Ive been collected from that same spot incredibly regularly with no issues and he just huffed. Proceeded to pull out in front of two oncoming cars while merging onto the main road, popped gum the whole time and car absolutely stunk. Horrible service and awful customer service from the dispatch hub."

"I ordered a taxi from Tesco in Weston super mare. I received a text saying my taxi had arrived (including the make and colour of the vehicle) however, the driver took a different passenger leaving me stranded and having to call for another taxi. I'm severely disabled as well, which caused stress on my disability. The driver should have checked he was picking up the correct customer, although, the other customer might have said that she was the customer. P.s. the other customer was a slim woman with long blond hair, and I'm an overweight man with bald head, so it's not likely the driver could have been confused!"

"Last week I had an accident and needed to get to A&E. I called Apple for a taxi, which arrived in minutes. The driver was really helpful, and even got me a wheelchair when we reached A&E. I then had several taxis to and from Weston Hospital throughout the week, and every switchboard operator and driver continued to give a great service. I would not hesitate to recommend."

"Cant use a zero. Those that are disabled are disregarded. Unable to a get a taxi due to the entire firm being non inclusive. Those that requires wheelchairs are obviously only allowed out a few hrs of the day. God forbid they need hospital appointments that run after school runs. Its ok i will walk my ill dad 3 miles to the hospital (buses are hit and miss for my dads mood) in awful weather, god forbid we have a decent taxi service that can ensure people make appointments."

"Absolutely awful. We booked a taxi in the afternoon ready for the evening when we were catching up with friends. We were a bit paranoid after hearing about bad experiences from friends so called twice to confirm. Taxi never turned up. Called apple to ask where they were. No acknowledgement of booking. Booked another. This never showed. Booked yet another. This never showed. Worst service ever received what a joke. Don’t even bother booking with these guys as they are as much use as an infected mosquito bite and probably even less pleasant."