Dock Pharmacy 128 Dock Road, Tilbury RM18 7BJ

"I had a very urgent requirement on new years eve of 2022. After an emergency doctor had prescribed antibiotics for my young son, my local pharmacy did not have the liquid solution on stock and would not change to the tablets, despite authorisation to do so. This was very upsetting as it was already late in the evening. I called Dock pharmacy, we had a good talk about the issue, and the pharmacist said they could of course help with my prescription change and that they would prepare the tablets and a dispenser straight away. By the time I had driven to the site my order was ready to collect. Absolute first class service, with a smile and concern for my sons wellbeing. Also the pharmacist had a fantastic blue hair colour as well! I bought them some Chocs from the local shop as a big thanks for the help. Superb people and open late too. WIN"

"My order was quite rapidly processed by then sent by Royal Mail. Since early December I have not seen hide nor hair of it. Very disturbed that a service d3pends on Royal Mail. You should use a more reliable provider such as DHL or FedEx."

"I usually have no issue with Dock Pharmacy, but this time there was a problem. My wife was given a prescription for a five day course, eight tablets a day, but only issued with 28 tablets, but needing 40. When I went back via the Doctors, to collect the extra, they wanted to charge me for another prescription, when it should have been part of the original. The manager came out accusing me of shouting and moaning, when I was only refusing to pay, the error quite clearly was not mine. Ok, so the doctor made the error, but I tried to point out that they should deal with my issue as they were my point of purchase, but to say that her customer service was awful is an understatement, I felt like I was in the wrong, with no empathy or understanding, just mild anger thrown back at me. Even if the doctor made an error, surely when the label was printed for the tablet box, the mistake should have been noticed. The manager would not answer my question as to who it was that printed the label. Guilty silence I assume. Does everyone get treated like this when there's a problem? I hope not."

"The initial purchase resulted in payment being taken twice so I had to contact them to refund one of the transactions. Which they did. They then contacted me to say they didn’t have the item I ordered offering me an alternative product with the same content. That was absolutely fine, but they only sent me 84 and not the 100 that I ordered and paid for. They have responded to another email from me pointing that out saying they’d send the rest, but 9 days later I still haven’t received them!! So not very well organised overall"

"I have ordered form Dock Pharmacy several times, they have always been competitive in price, with a quick delivery. On my last order, they did not have all the prescription in store so sent what they had and sent the rest a few days later, at their own expense. I highly recommend Dock Pharmacy. Thank you so much."