Medivet 24 Hour Enfield

"A 24-hour veterinary hospital situated on a busy road, which due to the virtually unused cycle lanes, has no parking spaces near to the hospital. There are a very few parking spaces available at the front of the building, but it is first come, first served! I take all my dogs there, and I'm very comfortable with the care they receive."

"My cat Rio had a stroke over night in the morning i rang medivet, the receptionist was kind and understanding they saw me immediately. Spoke to a great vet who advised me on all options. Unfortunately rio didnt make it, though the support was amazing. Thank you for helping and understanding."

"Rude, heartless, uncaring two members of staff there! I will be taking this up on Monday with the managers. Calls were recorded and if anyone heard then they’d be shocked in the manner they spoke to someone that was asking for advice! Just to be told we’ll come in then to the appointment. I was worried about moving my cat and stressing her more than necessary! The two had no regard at all. Shameful and sad."

"The team at Enfield and Potters Bar saved our dog’s life this weekend when she needed emergency surgery for pyometra. The quality of care is amazing from all the staff who clearly go above and beyond. We are forever grateful."

"On my first appointment I was literally 2 minutes late, I gave them a call to inform them and they refused to see my pet. I went anyway, they ended up making me wait 15 mins to be seen, they're always making customers wait so I don't understand why they tried to refuse me. I was also misinformed regarding payment. I explained that I had insurance and they still took payment on the day, I then reminded them of the claim and they said it was too late and they couldn't help me. Knowing I was new to owning a pet they could've been more attentive. I then applied myself, a form was sent out to the vet to complete, which has not been done. I called to remind them, a man named Charlie answered the phone told me there was one email saying the claim was cancelled and was being extremely arrogant, then he hung up. I called back to speak to a lady called Dawn who was very helpful, explained that there was 4 emails from the insurance, proving that Charlie hadn't checked properly, as I suggested to him on the phone. 5 stars for Dawn. Charlie, your telephone etiquette needs major improvement."