Knights Dispensing Chemist - Alphega Pharmacy

"Very rude staff. Better off going to 'well' pharmacy across the road."

"I normally come to this pharmacy to collect my prescription medication, which has to be ordered since it is a controlled drug. I came in last Thursday (11/08/22) to collect it and they told me that it would be available to collect the day after. I came to collect them today (16/08/22) only to be told that they couldn’t order it since it was out of stock. However, they told me nothing of this over the phone, so you can imagine my frustration and disappointment when I learned this. I ended up collecting it from Well pharmacy across the road, which in my opinion, is a better pharmacy."

"I always choose to support small businesses, and I make a deliberate choice to support independent Chemists, however I found the senior female staff member very rude, blunt and unhelpful. I understand during a pandemic that routine business is harder but that doesn’t give an excuse for being short with customers and rudeness. I also heard complaining about general customers out loud at the back which I found unprofessional. I will be looking for another pharmacy or going across the road. Very unfriendly atmosphere."

"They denied me access due to my disability. I have an assistance dog and they basically yelled to me across the store to leave. Said that only guide dogs were allowed. My dog was sitting nicely next to my wheelchair at the time, while I explained guide dogs are only one type of assistance dog, but other disabled people have them too, and they are legally required to give them access. I said I could show them the law on my phone (I have the full law and a pamphlet for business on my phone for these cases. No one else has denied me access after the misunderstanding has been cleared up.) and they said they didn't care about the law. I asked again if they just said they don't care about following the law, and they said yes and told me again to leave. I said I'd be making a complain, and left. This made me feel really sad, anxious, and upset. This place doesn't care about disabled costumers. Being a chemist, they should know better."

"Extremely rude staff. Disrespectful and no manners. Would never use this pharmacy again only had to as it was a emergency, better off going somewhere else. Well-being is across the road so save your money and go to them instead of Knights Pharmacy."