The Neighbourhood Vet

"The vets themselves are very nice, however the reception department is useless. We subscribed to the pet plan and were receiving our flea & worming medication for months, but the first visit cost us £65, £50 of which we were told we'd be refunded for signing up. We chased them for months and were told time and time again they'd pass it onto the finance department and nothing. We had to contact them with some frustration and only then they picked up that they didn't process our pet plan and that we owed them £90! We finally signed up (again) and kept being told that they don't have us in the system on the plan. Most things don't get processed in their system, so you always have to follow up a few times. Cancelled appointments are not processed. Reception will take their time to write emails whilst you're waiting in front of their desk without acknowledging your presence. Lots of hidden costs with the pet plan. If you book in for your free health check-up and they find something that needs treating, you'll be charged for that visit, negating the benefit of the free health check, but this isn't made clear up front. This looks nice from the outside, but you don't have to scratch very far to see the faults, we're looking to change vets."

"We're so glad we changed to this vet, everyone from the reception staff to the vets are so friendly and nice to deal with. You can tell they genuinely care about the animals, they always clearly explain treatment options and are transparent about pricing."

"Always friendly, I find these vets very reassuring and knowledgeable, and essentially, they are gentle with our pride and joy!"

"Update: Our much loved dog, Zulu, passed away this week at the age of 15. The Neighbourhood Vets were always there for him and provided superb care. They helped him to get to a grand old age and I will always be thankful to them for that. Great service, and very knowledgeable vets. They even offer coffee and biscuits while you wait, very glad they came to Penge."