Anne Nelson Vets 238 Pampisford Road, South Croydon CR2 6DB

"If I could give zero stars I would, I went to a session for the vaccine for my kitten and they didn’t tell me I will be charged after, I spoke to the receptionist and they told me I have owed money and I wasn’t even informed by the practitioner of this from my last appointment. Then she told me to give payment now over the phone and then threaten to tell me they’ll get debt collectors on me. I told them I’ll pay and she proceed to take my money for the 1st and 2nd vaccine. My kitten hasn’t been given the 2nd vaccine so I don’t know why I was charged for that. Then she said for goodwill they will start over the treatment and I would have to pay more money again, but half the price which makes no sense, since I paid the full amount for half of treatment(vaccination) he was given. The customer service is horrible and they’ll extort your money."

"I highly recommend this veterinary surgery, the staff and friendly, warm and welcoming. I find the reception staff helpful. If you are looking for a new vet then I recommend contacting these guys."

"It’s our kitten’s first time to the vet since we got her, also my first time to go to a pet hospital. The ladies at the reception are extremely helpful and kind, even though Ginny was smelly because of diarrhea they still call her gorgeous and pretty. The doctor was also very patient and gentle, she explained everything to us with many details. She also gave us an extra pad for the road. We were lucky to have an appointment right after registration. Hopefully when we come there next time, Ginny would be all fine."

"I have to say a huge THANK YOU to the wonderful staff at Anne Nelson's for their professionalism and kindness towards us and our boy George during a recent trip to their practice. George is a rescue cat and a little nevous, and like all animals I suspect does not enjoy visits to the vet. He got completely and horribly distressed in his carrier which resulted in a huge mess (literally). The ladies at reception were absolutely lovely and quick to reassure us that everything was OK. They took George to get him cleaned up and allowed me to do the same. They didn't make us feel embarrassed or any worse than we already did - in fact they quickly turned things around. The vet Astrid was lovely whilst examining George, very gentle and patient, calling him 'sweetheart' etc. It's always wonderful when you can see that the vet has a genuine love for animals as this is not always the case. Astrid further cleaned George and his carrier and put a fresh nappy liner in the crate before we left and dealt with us efficiently yet thoroughly during the visit so as not to prolong the visit and stress George for any longer than was absolutely necessary. Prior to the visit, I spoke with the receptionist Linda who is also a lovely lady and was beyond helpful when it came to registering George as his paperwork wasn't completely straightforward. A huge heartfelt thank you to you all. George thinks you're purrfect!"

"I have had two dogs, both in the care of Anne Nelson Vets. Three weeks ago, my beautiful girl died. She'd always been scared about going to the vets, because of one bad experience with a man in scrubs when she was very young. She did not like it there at all (not even this one!). But one vet here, Claire, was the exception. It confused my girl so much, because she didn't like anything vet-related- it was like her gut was telling her not to like Claire, but she liked her anyway, and she couldn't figure out what was going on. My pup got really sick, and Claire was so, so, so good to her and to us humans. Claire spoke to us both kindly and honestly, there were no mixed messages or 'false hope'. I'm incredibly grateful for that. I needed the science of what was going on with my dog's body, and she gave it to me and answered all my questions fully which helped me a lot. My dogs were, and still are, my whole heart- and Claire and all the staff knew that for sure, and they all cared about them a lot too. I cannot recommend this practice enough, and I'll never be able to fully express how grateful I am, because it's so much that it's just simply impossible. Again, thank you. A thousand thank yous."