Boots

"Everytime I go there, I see the same person on a till who is very unfriendly and never says ‘hello’ to me back, no ‘thank you’, no ‘bye’. Awful customer service without any manners."

"Very convenient place just near Waitrose supermarket...not so much choice with a unfriendly staff unfortunately!!!!"

"Always a long wait for pre-ordered prescriptions. In fact long queues for everything. Staff disinterested, or rude, all a bit out of their depth. Untidy and needs a good clean. Such a convenient location right by the tube, but otherwise miserable."

"I often stay at a hotel nearby and the location is very handy. I was wondering over last few visits why, first there were only empty boxes for a lot of the make up and skin care products, and you had to take these to the cashier (found out this was for security - against theft) and latterly not even boxes are there. I asked the sales assistant and she told me. Apparently because the display didn't look good, they went back to putting the actual product on display. These are regularly stolen and the staff can't do anything - not allowed to touch them. Too late by the time police arrive - and maybe they don't even bother calling them. This is such a shame. The larger branch in Kensington High St doesn't seem to have this problem - fully stocked shelves. The Gloucester Road Stn branch is to some extent tucked away and thieves (a regular gang as far as I understood) can keep getting away with this - what is our society coming to? The poor star rating does not reflect the shop per se - but for some products they are almost permanently out of stock because of the reasons outlined above."

"Super expensive, bad arrangement of items (you take long time to find what you need), always with super long queue, poor service and staff support. The staff is definitely not sufficient in terms of numbers of employees, training and kindness."