Moore and York

"I have used Moore and York services as a buyer, seller and as a landlord over many years. In all my business dealings they have offered excellent services, great communications and a true example of great professionalism."

"This is yet another agency that tries to deduct "cleaning fees" from the deposit even though the property had been cleaned throughly at the end of the tenancy. In the final 6-9 months of my tenancy, the 'inspections' were becoming more and more frequent, unreasonably so and it was apparent that they wanted me to vacate so that they can bring in another tenant at a higher rent. On one occasion they even asked me to allow access to a viewing on their behalf (they weren't able to attend themselves- too busy living the estate agent lifestyle in their fancy Audi perhaps) of which I kindly agreed. The only issue is that the muppets at M&Y gave them the wrong time by an hour so it was an early wake up call on that Saturday morning. Upon vacating the property, I left the UK to do some travelling and this is when their claims for deductions started coming through. It was clear that they were exaggerating massively just to try and rip me off on my deposit and I know what state it was left in. It certainly didn't warrant any deductions but I was in a foreign country 6000 miles away from the UK and at that time I was not aware of the dispute scheme, so I reluctantly agreed for the deductions to be taken from the deposit. It is a shame as I got on well with the Landlord. The Landlord used to come round to fix a few things and he could see that I was a respectful tenant who kept the place clean. So - renters beware, take photos of the property when you leave and do use the dispute scheme to push back against any of these common techniques agents use to extract money from you. As for Moore & York I would never use them again. I would never use them to rent, buy, sell, or manage any property. This is not an honest agency."

"We came from Ukraine because of the Russian invasion and it was quite hard for us to find a property to rent because not all agencies would like to work with foreigners. I would like to say thank Moore and York Lettings for their professional and friendly attitude, especially Claire, who supported us during all stages, explained us everything. She continues to help with all our questions regarding the house we rent. I would highly recommend Moore and York Lettings. We are really happy that we have found them."

"A good honest and professional approach that left all parties happy with the outcome in a difficult market. Recommended."