Jollyes - The Pet Superstore Head Office

"Online service very disappointing, ordered on Sunday for a 2-3 delivery date, chased them up today as order has not even been processed"

"Mandy was so supportive, we've just lost our lovely Lola and needed a comfort bed for our Tigen (little dog). Mandy helped me pick a suitable snuggly one... she was so kind and even took me and served me on an extra till so I didn't have to wait in queue. This was more than customer service, it was comfort and compassion... It means so much when someone takes the time to really make someone feel hugged. Tigen loves her bed and feels hugged when she sleeps in it."

"Super staff, great variety of products, and value for money, and good quality, , , , , and always good to see physicaly , certainly in terms of clothes for dogs, , and sizes , ,:-) :-) :-) , , ,"

"I don't often do this but I feel that Sarah Brider from the Thetford Store needs some recognition for what she has done for me today. I contacted the store in desperation because in these very peculiar times, I was having difficulty obtaining my cats food, whom I hasten to add, is very pedantic with her eating habits. I had tried everywhere in an attempt to purchase it but there was literally none anywhere, save for one box in Kings Lynn. Sarah very kindly offered to reserve the box on my behalf, to collect it from that store for me and then to bring it back to Thetford for my collection. This act of kindness should not go unrecognized as I feel that Sarah went above and beyond what was expected of her. She is a credit to Jollyes Store. People are very quick to criticize the actions of others but appear reluctant to praise them where credit is due. Thank you so much Sarah for your kindness..............my cat is so happy now and so am I as she is now eating her favourite food again!!"

"Disgusting 10+ dead fish in tank and still selling. Tanks need treating and quarantining. Staff attitude just a bad batch. Left dying fish to be eaten."