Chevin Country Park Hotel & Spa Otley LS21 3NU

"I am late writing this review but felt so compelled to do so that here we are. We went for one night in November 2022 and it was the worst hotel stay I recall having. The room was really dated, the mirrors were filthy (I don't particularly need to see myself, it was more that it was a sign of poor cleaning), the desk was dusty, the bath fittings were rusty, the bed was hard, pillows lumpy. We had dinner included in our room price and it was really bad food. I left half my starter and main course as they were just not enjoyable. My husband ordered a desert and that was actually lovely. The pool had just been refilled (probably following the review of the lady who got a rash as it was around that time!). We went to have a look and saw two ladies getting in and saying it was freezing and so we skipped that activity. There was supposed to be prosecco in the room but there wasn't, we had to ask for it. When we woke in the morning we decided just to leave. We didn't have breakfast or even showers, we just hastily packed and left."

"Absolutely shocking experience at Chevin lodge and even worse / non-existent customer service since. When we arrived at our lodge, there was no toilet roll and the hot tub was not to temperature nor would it warm up. When I spoke to the reception team they advised it was probably because it had been refilled, although in paying for a stay with a hot tub, you would expect it be available for use from the time of check in. After some time, a manager brought some toilet roll and fixed the hot tub. That being said once we could finally use it, the stench was terrible. In addition, in using the spa facilities the next day, the changing room and pool area were filthy. The slats weren't securely fastened in the sauna and both the jacuzzi and outside hot tub were cold. In returning home I developed a spotted rash. This continued to spread until I was forced to seek medical attention. Two Dr's commented they had never seen anything like it and confirmed that the reaction was due to unsanitary conditions that we had been exposed to during our stay. As such, I was prescribed strong antihistamines and antibiotics. I've contacted the hotel several times explaining my concerns, providing images and requesting an update on how they will ensure this does not happen for future customers. I have received no response. Whilst I must say the food was lovely, the experience was otherwise disgraceful."

"I’ve never been to such a badly run spa day. We arrived and they didn’t even have gowns so they gave us slippers and two towels, one to wear and one to dry ourselves on. The bar in the spa was not open so we had to use the hotel bar which was hosting a wedding. We had to go into the wedding venue line up with a towel and slippers on with the other guests and buy our drinks. We asked the staff to get our drinks and they said they were too busy. So into the wedding we had to go I’ve never been so humiliated in my life. To be honest I wouldn’t answer the door to the window cleaner dressed like that let alone stand in a full blown wedding. And I’m sure the wedding guests definitely didn’t want us there either. The four of us had treatments booked one at 2pm and three others at 2x 5pm and 5.30pm so we had no choice but to stay. Other guests had the same issue with treatment times. That’s weird just put one group together and the other later surely. Didn’t even eat the food included in the spa day as the other guests were saying how bad it was. Upon leaving the changing room was an absolute disgrace towels and slippers everywhere. Nobody had cleaned in there all day. On the upside the masseuse was great at her job."

"Had the spa package and stayed overnight. The area is lovely and so calm! The leisure facilities were nice and clean and 3 hours is plenty of time to enjoy it! We then checked in our room and fair to say it was extremely disappointing and nothing like the photos. My room had mould in multiple areas and stunk of it as soon as you walked through the door. I'm not one to complain but I ended up having to ring the reception and we ended up changing rooms which was good as they had another room spare. The other room was clean but felt a little outdated with the items given like the hair dryer and TV etc. Even so the area was extremely quiet which was pleasant for sleeping even with the planes flying over! If the rooms were more cared for the review would be a lot more positive! Also the dinner on the night was presented lovely etc however I wish it wasnt a set menu as I'm quite a picky eater so I didnt eat much as the selection was so small. The breakfast was lovely and had a good amount of selection. We headed to the spa the next day and it was lovely and peaceful, the professionalism was amazing and a great massage for my first time experiencing one. We left after feeling satisfied. I will come back again if the rooms have more TLC."

"Went for a spa trip, did not stay at the hotel. Had a light lunch, used the facilities, pool, indoor jacuzzi, sauna and steam room. Facilities small, but clean. There is lovely outdoor space at side of a lake, very tranquil. My treatment was performed with care and attention. Overall this was a super treat at somewhere local to me. I would definitely think about visiting again."