PurrfectlyYappy

"55 days and counting. No contact from you… where is my order?"

"I made a purchase on 21st September for 6 x 4kg of ziwipeak dog food. They asked for my proof of address to verify the order, which I provided via email on 2 separate occasions. I have heard nothing from their customer service and it’s been 3 weeks since the money left my account and I still haven’t received the goods. Order number: 19391 Update: Today is 28/10 Still no response No refund No dog food Zero communication. Going back to the card company to dispute. Outrageous customer service if any at all Further update 10/01/2023 The company stopped answering my emails, and refused to refund my £578.64 nor deliver the goods…they even had the guts to challenge the MasterCard chargeback dispute case brought against them. Please avoid this company at all costs. If anyone wants verification of my dispute case against them please contact me - very happy to provide all the evidence. DO NOT buy from this company. You have been warned."

"Love my new harness and feel really safe in it! Dad says, Purrfectlyyappy were fantastic, great value and lightening fast delivery - hopefully, he will buy me some treats next :)"

"I ordered a Hurtta coat for my dog but it didn’t fit and unfortunately I had to send it back for a bigger size, when I received it it also didn’t fit. I then spoke to Graham several times who was so helpful and understanding and he helped me find the right size for my dog and after the third order this one fits perfectly. The customer service was great and they were so helpful despite me ordering three times and sending the items back. I very much appreciate the help and advice they gave me and will definitely be ordering from them again."

"Got a great new bandana from the site. Great value, arrived on time and lovely customer service - Sam was a very helpful on the phone and helped with sizing etc. I will be back :)"