Aztec Hotel & Spa Aztec West, Almondsbury, Bristol BS32 4TS

"Fantastic hotel, bedrooms have adjustable heating thermostats to control temperature. Lovely little balcony doors, tea coffee facilities, a fridge and milk and water machine on your hotel floor. Parking is easy, breakfast was wonderful! The pancakes and pastries are lovely, especially the eggs and smoked salmon. Looking forward to returning x"

"Stayed at the hotel with friends to attend one of their Christmas party nights last night. The hotel has a lovely warm and welcoming atmosphere and was beautifully decorated for Christmas. Rooms are clean and comfortable and equipped with all you need including soft robes for the spa. We were greeted with a delicious mulled cider and the food and service were excellent throughout. The breakfast was especially delicious. Thanks for a lovely stay."

"This place is amazing! A hidden jewel! We came for a spa break and everything was perfect! Love the fresh milk machines for the rooms and proper sized mugs. The food was sensational especially the breakfast! The spa area is just divine and the staff are all wonderful. Honestly didn't expect this level of service and amenities and it was a fantastic surprise we had a brilliant time and feel well and truly spoilt & 100% relaxed! We will definitely be back and I couldn't recommend this hotel highly enough! Thank you!!"

"We received a Spa Brunch day gift for our anniversary of which we were looking forward to. Upon arrival we had very poor communication from the assistant booking us in as she was dealing with someone on the phone as well as dealing with us. I did say we would wait but she left the customer holding. We received no robes or slippers despite asking for them to which the assistant said she would bring them over. We received no itinerary form, got given the wrong locker fob for the package we were on. The pool, sauna and steam room was good. We then went to have 2 x 25 minute spa treatments, there was no communication from the assistant to the beauty therapist to say this was for 2 people, leading to one person having 50 minutes of treatment and the other one missing out, leaving the other person sat freezing cold with no robe in the waiting area. On leaving we approached the Spa Treatment Manager to complain to which she asked us to sit down whilst she dealt with customers who came in after us. She offered us a spa treatment at 3.00pm after we had showered changed and eaten, which was not suitable, when we kindly said no thanks she completely walked away from us with no apology. I certainly would not recommend the Spa Brunch to anyone. Instead of coming out relaxed we were left very disappointed and not very relaxed at all. Not good value for the money we paid."

"Very friendly and helpful staff. The rooms and public areas were all immaculate and the spa and pool area were superb. The terrace off the pool was a lovely space to gather and relax in the sun. The food was excellent from breakfast to afternoon tea to dinner. All meals were an extremely high standard of cuisine. This hotel is perfect for any occasion from a break for couples, friends and families and the beautiful gardens make it an ideal wedding venue too. Definitely a hidden gem ⭐️"